Pawtucket, United States
125 Newell Ave
$$$
+1 4017248573
N/A
After hours return system is messed up. It's not this locations fault. This location itself is clean, well-run, and organized. I would give the location itself five stars.
like
DO NOT HAVE A HITCH INSTALLED WITH THEM I got a hitch installed for a Honda civic on New Year’s Day at this location. Everything seemed to work well with the hitch until last week, I went cycling for the first time this season and it was the FIRST TIME using the hitch. I noticed there was a funny sound, but I thought it was just the wind making this sound. I was able to use the hitch only for 10-15 minutes because I had to stop in the middle of the highway. The hitch dropped like 30-45 degrees causing one of the tires to touch the pavement, the tire and rim got ruined. I went to UHAUL and asked for a manager, I told the guy what happened and the so called “MANAGER” blamed me, that it was my fault because I didn’t read the instructions on how to use a bike rack… and that the bikes were too heavy for the rack (I didn’t have the bikes with me). He asked for the warranty paper, but I didn’t have it with me, so he said that he couldn’t help me that I had to call the insurance to get a copy. He ended up fixing the hitch after all, but didn’t recognize that it was their fault, that whoever installed it the first time didn’t do a proper installation. There were nuts and washers missing. For the record: the bikes are full carbon fiber they do not weight more than 19lb. 0 STARS!!
They have great customer service!!! Very nice and clean place! Prices aren't bad.
Bad service when you have to return the vehicles they treat you very badly
I've used this U-Haul facility for multiple moves over the years. The storage is safe and the facility is secure. I always have a great experiences with the rentals including a 10' truck and one of the pickup trucks. Customer service is great too! I don't go anywhere else for storage or moving equipment!
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