Pefferlaw, Canada
177 Duclos Point Rd
N/A
+1 9057227554
We bought a home with a very old heating system that is very unique. Having no idea who to call, we were directed to Erwood as they have experience with these outside units. I called that morning as we froze overnight (we chose to wait till morning to call) and they sent out 2 techs immediately to see if there was anything they could do quickly to get us going. They troubleshooted some options and tried one fix. It didn't last long BUT some older units are trial and error. This is the reality of older equipment. I called them again first thing in the morning and again they sent techs out immediately to assess. They were able to trace back the issue but it required a part that had to be ordered in. Unfortunately it being so close to the weekend they did their best to get it in asap. The courier didn't make it by end of day. Again, they went above and beyond and left us with ample heaters to keep us warm through this stretch until the part arrived. We were still on the same service fee as it was an ongoing issue and offered options to pay for the part if needed. Bottom line, hvac CAN take a few days...you're calling out of the blue and you're not the only one. They were professional, explaining everything and did what they could within their means and ability at any given time. BTW if you're running some very old system, no company will just have the part in the truck. Be reasonable about it. If they let you freeze while you wait...then ok. We didn't and we're very happy with the service. Supporting local!!
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These guys are fantastic. I've had a couple hiccups with my relatively newer furnace, and older AC. So far, Erwood has come to my house twice. In the times that they were in my home, they were nothing short of professional, knowledgeable and just downright helpful. These guys went well above what they were hired to do, and took the time to make sure I clearly understood what they were doing in my home, all the while making me feel completely assured that the work was safe, and done right. Cannot say enough good. Do yourself a favour, and hire these guys.
Excellent service Very professional
I have used Erwood Air for my residential heating and air conditioning in my new home as well as maintaining our various heating systems at my place of business. They are always prompt and fair to deal with. If something is not right they make it right. I highly recommend this company!
I have used Erwood Air numerous times for all my heating and air conditioning needs without any issues. I love my new gas fireplace. Beric was a pleasure to deal with. I would definitely recommend Erwood Air.
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