Pembroke, Canada
1716 Petawawa Blvd
N/A
+1 6136357979
My wife and I purchased our first hot tub used and the staff at McKie was super helpful with all of our questions. We hired them to move the tub from the seller yard to ours and it was done quickly and they took great care of the tub and both properties. They helped us to setup the chemicals and they are just a phone call away if we have questions or issues with our water quality. They even reviewed with us the chemicals that we got from the previous owners and only sold us the PH chemicals after we got our water tested. They did not tried to up-sell us in anyway. We will be recurring customers as we felt like valued customers with our little business (move and chemical startup).
like
Purchased hot tub and customer service, responsiveness, follow up were essentially non existent. Made the sale, got their money and now the customer no longer matters. I will not be referring them to others when asked where I would recommend purchasing a hot tub. I purchased locally to support local economy and this business doesn’t appear too concerned about repeat customers, after sales service, or referrals.
Was told I would have first choice on a tub coming in and called back numerous times with no call backs, finally after waiting weeks for the tub to arrive I find out they have just up and sold it to someone else without even taking the time to have called me back, my family and I have been very excited to add the tub to our house and everyone is extremely disappointed now. That kind of customer service is unacceptable and you don't just tell someone its theirs and then sell it somebody else. Horrible customer service and I will be taking my business elsewhere. If they tell you that you will get first viewing on the tub, don't expect them to keep their word. I recommend taking your business elsewhere to somebody who will keep their word and treat you with some respect and this was extremely disrespectful.
Very pleased with our local service!
EXCELLENT CUSTOMER SERVICE HIGHLY RECOMMEND I purchased a Hot Tub back in October. We scheduled to have it delivered for May 1, but then the dreaded COVID came along. We figured, oh great we're not getting our Hot Tub anytime soon. If it wasn't for Campbell hounding the company to get us our Tub, we would still be without one. Campbell kept us updated 2x a week on the status of our tub. He was the upset customer, not us. You would not get that kind of dedicated service from other dealers, that is a fact. From the delivery crew to all of the staff in the store, they have been nothing but extremely helpful to us. THANK YOU McKie Pools and Spas for completing our little Oasis.
Deli
The best companies in the category 'Deli'