Pembroke, Canada
635 Nelson St
N/A
+1 6137322839
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Always have what I need when I go there. Friendly, knowledgeable staff.
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Great place very helpful
Good staff with experience. If Canadian Tire or Benson can't help ya (which they usually can), Napa will. They seem to be a bit picky on their warranty though. Swapped out an alternator without using the old computer and asked for a basic universal voltage regulator. 70 later I do the appropriate wiring, after checking with a very trusted local mechanic, and test multiple times with my multimeter to make sure it worked-nothing. Now before I took it back I called ahead first just to check if there was any kind of warranty on a new defective part, even though it was electric. They claimed 36 months (3 years) or 58,000 miles. Ok, fine, take it back in. I can't use something that doesn't work. So I took it back to the store the next day. The manager was on the phone, so I told the next guy that it was a new return, didn't work, and get refund please. Although the manager was on the phone he still asked me twice if it had been installed, and I said no, twice, thinking he wasn't going to help me either way. I mentioned to the guy helping me about the warranty for it. Thankfully I did get my 70 back, but the main point that annoyed me was if they claim a part has a warranty why could they not honour it??
Helpful staff and the parts I needed in stock. 10/10
Helpful staff. Found what I needed.
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