Penetanguishene, Canada
89 Main St
N/A
+1 7055499119
DeliveryIn-store pick-upIn-store shopping
Very disappointing. I spent 100 on an arrangement for my boyfriend's birthday. Our couple's massage and dinner had been cancelled due to the outbreak. I wanted to do something special. When the arrangement arrived it was 6 blue Rose's, a few yellow daisies and some greenery. Very disappointed!
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Horrible experience with this flower shop!! I ordered what I thought was an extravagant arrangement to surprise my mother for her 60th birthday. I spent 170 on this bouquet which I purchased online for it to be delivered and I specifically marked off that I didn’t want any substitutions. When my mother received the bouquet she sent me a photo of the arrangement that was delivered, it was NOTHING like the picture showed online. The vase was wide and cheap as if it was purchased from a dollar store whereas the one in the photo was slim with a nice design and looked like it was made of proper glass. The flowers were not only completely different colours than what I had ordered but there were way less than advertised. I definitely did not get my money’s worth for the bouquet and I was furious that my mother received such a sub par bouquet, quite frankly I could’ve made a nicer arrangement myself with flowers purchased from a grocery store. I kept my composure and called the shop directly to tell them my mother did not receive the bouquet I had ordered, I was told they would “look into it” and call me back. Two hours later I got a call back from the manager who is completely unprofessional and would benefit from taking a course in customer service. She admitted that they made an error because they “didn’t see” the no substitution box checked off on my order. Despite admitting that they made an error, rather than being apologetic and trying to help and make the situation better, she spent ten minutes arguing with me and giving me attitude for their inability to do their jobs properly. I have shown at least 50 people the picture of the arrangement from the website compared to what was delivered and EVERYONE can agree there is no comparison whatsoever. Extremely rude and unprofessional staff, no accountability for their actions. Do not order from them, they will rip you off and deliver gas station quality flowers.
This shop is amazing! I've used them a few times and they always impress. Recently, I placed an order and received a call from Arbour's. They didn't have the flowers I'd picked and wanted to make sure I was okay with substitutions. Very friendly to talk to, and the bouquet they made was even better than what I'd initially ordered! Thanks so much for your kindness and creativity, I look forward to my next order. Wow. So much can change in a year. Ordered a week early due to Covid, recieved a confirmation. Day of delivery - celebrating my deceased grandpa's birthday by sending flowers to my grandma - I am notified they can't deliver to senior's homes at this time. Understandable, but you had a week's notice, Arbour's. We could have sent a card. Heartbreaking.
Friendly and attentive staff, stunning arrangements. My wedding bouquet was absolutely perfect! Highly recommend!
Everything we have had delivered from this florist has been superb. Plants extremely healthy, flower arrangements are beautiful and the fruit baskets are extremely fresh. Couldn't be happier. :)
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