Penrith, United Kingdom
Glenridding
$$
+441768482228
N/A
Popped in for a takeaway coffee today after a visit to the lake and the coffee was amazing and reasonably priced. Highly recommend for coffee lovers. Cakes looked great too
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Good value and quick service from this busy cafe. A good selection of food and drinks. Plenty of tables, but this does get busy especially around lunchtime. Staff were efficient and had the food to the table quickly. The cafe is also dog friendly, so handy to grab a bite to eat here after a days walking. Toilets were very clean, but mind your head going in as you will bash it, if you a taller than a child ;)
Had the afternoon tea, was brilliant especially after a nice long walk.
Our server was rude and banished us to the benches in the car park as we had a dog and "they had no dog tables" we weren't allowed to sit at the tables outside the doors on the raised patio.. and to top it off they charge an additional 50p to make a coffee decaff?! Pregnant Ladies im afraid they're gonna take advantage of you with this... I work in hospitality and understand the current climate is challenging however doesnt excuse the attitude of the staff (need to be educated on wearing a face mask, they don't do anything if staff are wearing them under their nose) and the extra charge for a different type of coffee that will no doubt be the same price bought in as the caffinated. What a joke
Nice place, well run in current circumstances, good coffee
Eat Out To Help Out - Scam warning This location is listed on the government 50% scheme however refuses to comply even though we asked the waitress when sitting down. They asked us to order on the website when sitting down, which we duly did - however even after finishing the process the price charged was still 8. I looked around to see if you had to try a specific promo code however couldn’t see one. I then approached a different waitress saying that it didn’t work, and she then “assisted” us by taking a paper order. When going to pay, she told us that it only applied if done online. Untrue - as shown by the attached screenshot.
Firstly let me say the coffee and cakes were lovely, however there was a complete abcence of customer service. Abrupt and rude. I had to rase a concern re noise with a member of staff, which I did discreetly and the answer I got was "we have to work if you don't like it you can go!" I was left speechless this behavior/attitude was incredulous! I spoke to a manager who at first looked to defend the member of staff, she then came back to apologise and offered a refund. I accepted her belated apology but declined her refund. Such a shame as they have a great location and could make people's visits memorable for better reasons. We will be back to the lake but sadly not here.
2 families wanting to eat for lunch. We asked to sit separately on 2 tables given the Covid rules. One family was seated and the other was refused entry because they accused us of being one party! We asked to sit on separate tables (of which there plenty) so there would be no breach of the rules. We didn’t even mind sitting in opposite sides of the restaurant. Staff were obnoxious and rude. Would never eat there again.
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