Penrith, United Kingdom
Fairways
N/A
+441768758727
Lovely place for see view
like
Very nice
After service is appalling, general finishing of the houses is pretty poor also, building seems to be good and the sale of the house was also good. A lot of false promises once you have bought the house and change what has been said to what suits them.
Lovely house, appalling after sales service. A wonderful development, perfectly located on the edge of town with fantastic views towards the fells. We recently purchased a property here, and we are extremely impressed both with the sales service and the property itself. We were moving here from over 300 miles away which meant most of the sales process had to be conducted remotely, but Abbey in the marketing suite couldn't have been more helpful in making everything go smoothly. However, the big let down is the after sales service, which is appalling. As soon as the customer service questionnaires have been answered, the site managers couldn't care less about dealing with any outstanding snagging. We keep reporting issues to the central customer service team who seem helpful but are often slow to respond. Issues are either passed to external contractors, some of which turn up for appointments and some don't, or to the site managers, who never respond. It's over five months since we moved in and we are getting nowhere fast on our snagging list, which is now growing as new things are added but existing items are no longer getting ticked off.
Beware unregulated uncapped management estate fees # Fleecehold!
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