Pensacola, United States
8690 Pine Forest Rd
N/A
+18504768989
My family and I stayed here two nights while visiting the area. Pros: staff is corteous and helpful. Price was right. Beds were clean and comfortable, as was the bathroom. Cons: certain areas of the room were dirty. I wouldn't expect for these areas to take more than 5 minutes to clean after every customer leaves, and I think paying attention to the little details makes a difference. From reading other reviews after checking in, it's clear that the hotel has put in a lot of effort to improve the property recently, so great job; a little more effort on training the staff to pay attention to the small details will go a long way. Including examples of things that irked me: dirty ac, windows, and room corners.
like
In the middle of the night (about 12:30-1:00 a.m.)my husband felt something biting him. When we looked under the pillows there were BED BUGS thick!!! We told the front desk, and they got us another room (which we thoroughly searched before trying to sleep again). When we asked about a refund in the morning the front desk clerk called the manager. The manager then said the hotel's solution to the problem was putting us in a different room. We explained that it disrupted us in the middle of the night-huge inconvenience,and that we would have to treat ALL of our luggage when we got home. The answer was still the same, they gave us a different room-their solution. We requested that the manager call us-never happened. Called again that evening since there was no phone call, unfortunately we still haven't received a phone call. I feel this is a despicable way to operate a business. I am also posting a picture of one of the bed bugs.
Clean, there is no where for guests to sit outside. I'm handicapped but I love to watch the sun come up. Needs a comfortable place for a few guest can sit outside when the weather gets nice.
Friendly and helpful front desk. Room was very comfortable. Only breakfast was bad. Just coffee, muffins, and danishes. Location is right off of 10, which is great for those driving through. Plenty of good places to eat within walking distance.
This is the worst hotel I have ever stayed in. The employee Sally would not leave me alone. She had something to say about everything I touched and did the while I was just attempting to eat a muffin and drink a cup of coffee. I would not recommend, and I would love to be connected by the owner.
Almost passed on this gem. Hotel was nice, clean, no frills lodging. We didn't need anything fancy. However, the staff made our stay amazing!! Friendly and accommodating staff.
Room was commensurate with price. As it was spring break the hotel was full but surprisingly quiet all night. I slept well. Everything (fridge, microwave, HVAC unit, shower) was clean and in working order. Well, except the t.v. Staff, though busy, made it a priority to fix it. When they could not, they did some shuffling and promptly got me another room . That t.v. didn’t work either but I just unplugged and reinserted the cable connection and voila’ - function was restored. My best impression was with the cheerful friendliness of the staff. Low marks though for inadequate number of parking places and no “green” area outside. Still waiting for 100 deposit to be refunded but they informed me that it might take up to two weeks . I would stay here again if I were just overnighting and not vacationing for several days. For that type of visit I would book a beachfront.
Paige is the most wonderful front desk person I have ever met!!! She deserves a raise or a promotion for her service!!! She provided a service to me equal to Chic-fil-A. We all know the level of Chic-fil-A!!!! Also equal to Publix. You couldn’t have a more dedicated employee. She is the type of person that upholds your brand to the highest standard.That could not be more valuable to your brand and facilities. I will forever be grateful for her service and accommodation. She is a true example of hospitality and that’s what your business is built on. That girl is the best. You should be thankful that she works for your brand. She helped me in my time of displacement. She couldn’t have done anything more to help me. I’m so thankful that I came to this hotel and met her. She is perfection. She worked a miracle for me. Give her acknowledgement for that. She is the person that makes people come back to your hotels. Above and beyond doesn’t even start to describe her level of service!!!!
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