Penticton, Canada
3425 Airport Rd
N/A
+1 8449000737
I phoned Smart Storage Centre to inquire about availability of storage. First off, I was so happy to talk to a REAL person. Although they are full for the time I need, the person was friendly and willing to add my sister's name to the waiting list. Shortly after that call, I received an email confirming that we have a spot on the waiting list. It was reassuring to receive that confirmation. I look forward to dealing with this business. This appears to be a new storage facility. I hope they do well.
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My overall experience with Smart Storage has been good. I've been with them for almost 3 months now and there has only been one time the gate wouldn't open. Support took only about 5 minutes to fix the problem and get access. The containers are clean and easy to load, no stairs or walking down long halls. I took one star off because you don't get the same height with the containers as you normally do with a storage in a building, it's a little pricey for what you get, and there's no lights in the units.
I was lucky enough to have found a storage unit as I was having no luck until I saw there were two units available at Smart Storage. I had an issue setting up my unlock system with my phone, but it was resolved within a day. The customer service was well done and I will be sticking with Smart Storage until I am ready to find a place for myself! Thank you very much to lady over the phone and Max.
Was good until the gate did not work. Called their app support tech number and the gate showed I opened it on their end but gate never opened. I called smart storage centre 2 separate times the first time they said they would contact the manager and hung up on me without having time to ask if they could call me when they get the gate to work. The second time I spoke with someone different and left my number for them to contact me when they got the gate to work. No call back after hours of waiting. I phoned back 230pm and message said they were closed, message, if this is an emergency call 911.
The convenience of their smart locks is amazing. Sharing access with family members to grab items from my locker is so easy!
It’s been a pleasure storing our items in the Smart Storage Centre in Penticton they have looked after us and our questions without delay always a very positive experience when dealing with the staff. I give a high recommendation to rent a space if you need one Mark M.
So far so good
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