Perth, United Kingdom
Unit 2b, St Catherines Retail Park
$$
+441738626615
N/A
Delivery men made contact before delivery to keep me informed of time scales. Friendly and efficient
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We went in to purchase a mattress around 600 and came out having bought a Tempur 1 @ 1800! The experience of testing a Tempur mattress over and above other mattresses is incredible and cannot wait for delivery. We also bought 2 Tempur pillows. Served by Vivien who was extremely knowledgeable, patient and helpful. A very pleasant experience and delighted with our purchase. Would recommend this store
Had good service here and bought a bed. HOWEVER, today it was due to be delivered. Text at 7am saying it would arrive between 10.45 and 12.45. At 11.15 the delivery driver called me. Asked if I'd heard from Bensons with info about delivery. I said yes it was due now and he said they didnt have it in the van. Customer services then said it wasn't in the warehouse, they didnt know where it was and my only option is to cancel the order or wait until they have a new date for it. But that took two calls from me and alot of waiting to get that far! I have a tenant moving in tomorrow and no bed! So had to go elsewhere at 4.45pm to get one for tomorrow. Bensons could do NOTHING to help. Dreadful and appalling service. Shocking. I'll never use them again. Terrible!!
Well worth the visit, you get to try the bed and you know before you comit that your gonna have a great sleep. The staff were cool , not in the least pushy. Excellent
Spoke to sales man asked about a super king bed pointed out that my wife and I are over sixty And as I was spending over 2750 would the delivery guys be able to assemble the bed and remove the packing The salesman was over the moon with our purchase as he informed us he would be getting a bonus of 100 The bed was delivered and dumped in our bedroom Not assembled so my wife rang only to be told that as it was not on the paperwork it would not be happening however they could for a small fee send someone around at 9pm to assemble the bed So if you want anything from this bunch of muppets make sure it is written on your order paperwork don't take the salesman on his word as the phrase lies like a cheep watch springs to mind I would not recommend this outlet to anyone I went to the shop and was informed that he does not remember that and I should just chuck the rubish into my blue bin even though the amount of packaging would fill at least two bins
Lovely staff good service.
Salesman was AWFUL and really up himself. Only in there for 5 minutes but his unprofessional sarcastic patter made us leave. Went to Gilles instead, much better.
Good customer service team Very helpful
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