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+61 1800 043 552
Absolutely no hesitation to recommend Pet Insurance Australia to everyone. After having one of my dogs diagnosed with Inflammatory Encephalitis only 5 weeks after I joined up, it was such a relief knowing we were covered. They also offer GapOnly which meant we only had to pay the vet the difference which saved us so much on upfront expenses. I had a few other claims to put through around the same time and they were approved and money was in my bank account within THREE business days! Could not believe how quickly it all went through. So glad I chose a company that truly cares about its customers and their pets!
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Started my policy February my dog injured herself needs knee surgery not covered you’re policy has to be 6 months old before any claims they have no compassion for animals but take your money very disappointed hew reads 35 pages of contracts!!!! I’ll never pay insurance again
We decided on PIA with our new puppy as they offered the best value for money. We have only had to make one claim for poisoning/toxicity. The claim process was relatively straight-forward and smooth, but of course the payout was less the significant excess and only a percentage of costs. This was the terms of our policy though, so I can't really complain! Overall the customer service online and over the phone has been excellent and they have honoured the policy when we needed it.
Easy to get started, super easy to use online claims portal, friendly customer service team. I wouldn't go anywhere else to insure my fur babies! Very happy with Pet Insurance Australia.
We have been with PIA for three years now and wouldn't change a thing. With eight pets, four cats and four dogs in our family, we have made many trips to the vets and spent thousands of dollars and have never had a problem with our claims (unless I have forgotten to send something). Without this insurance we would have struggled financially to maintain the health and happiness of our fur babies and not to mention how we would have coped in emergency cases. We have found the phone operators to be friendly and helpful and seem to be genuinely caring and sympathetic to our needs. Our refunds have always been made quickly into our bank account. We have no hesitations in recommending PIA to our friends or anyone else. The policy's are easy to set up online and the customer support is great. We find it great value and the online portal is very useful to keep an eye on each pets history and to track claims :-)
Signed up with PIA back in Jan 2015. Staff have always been very helpful and claiming simple and quick. Have been very happy with these guys.
Pet insurance australia lives up to their word. Our puppy became very sick unexpectedly and had to be cared for at a specialist vet, very pricey! It is very easy to claim online and payment comes through very quickly. Would highly recommend for great peace of mind.
1 review Edit review Pending Approval Easy Simple Insurance 5 out of 5, reviewed on Mar 01, 2016 I have insurance for my 2 pugs through Pet Insurance Australia. Claims are dealt with quickly and easily, with the claim money into my account within a day. Policies and cover is easy to understand, very happy with PIA!
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