Peterborough, Canada
1585 Lansdowne St
N/A
+17057496116
I have never posted a negative review for a company but I cannot say enough how unpleasant and frustrating it was dealing with Discount Peterborough. I had a rental due to an accident (not at fault) and this entire experience was a hassle from start to finish. Not to mention the manager Jessica has the most disrespectful customer service mannerisms I have ever encountered, she was inconsiderate, rude, and very difficult to deal with. Absolutely will never recommend this place!
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I agree with Sarah May down there. Very scammy. Got charged for a scratch and paint chip on a car that had multiple scratches and dents when I picked it up. The vehicle was in unacceptable shape to rent and there's no way they hadn't charged others for the abhorrent condition of the SUV with multiple scratches and dents that were never fixed. Stay away! Or make sure to take extremely detailed pictures. Make sure you don't let them see you so you can catch them in their act.
Do not use this Discount branch. Booked specific vehicle with unlimited km's two months in advance only to discover the day before pickup that the vehicle wasn't available. The manager said that they left one voice mail, but there was no record of call in my phone history. The branch offered me a different vehicle that would cost more, and that I would have to pay for the km's. Totally unacceptable. Discount seems lacking in customer service, and the understanding of why people book well in advance. I was happy to cancel and rent a vehicle from Enterprise.
Make sure to take videos and photos of the rented vehicle before you return it or risk being charged for damages that were not yours. It appears that this may be a popular pursuit of income for this location. After only using the car to drive home and back to the Discount location - there was still a case filed with our insurance company for \damages\. (Interesting - This car had a lot of dents and paint chip marks when we received it - how is this possible when the company is filing for insurance cases?)
Arranged for a car rental through the Discount central office. Was promised a Jeep Compass at this location. Was transferred to this location and told that there were no cars available. Found that person on phone was not cooperative or helpful at all. Wanted a full copy of my insurance policy which I don't carry around with me. Would not recommend this location
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