Peterborough, Canada
1495 Lansdowne St W
N/A
+1 7057457275
Kind and helpful staff! I have been using this location during COVID and they make sure everything is cleaned, sanitized and ready before you leave. I wish they were still offering the pick you up option but I understand it is part of the COVID mesures.
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Usually my go to for rental cars ford ecosport awd for 2 days so far so good
Very good experience. price was best in town . booking ,pick up,return all smooth. no hidden fees . thanks enterprise.
We haven't rented a car in many years, only on our Florida vacations. Anyway, we were extremely pleased using Enterprise here in Ontario. The price was very reasonable (when done online), we were given a 2019 Mazda as the most affordable option, and the fellow who got us on our way explained every aspect of the transaction clearly and did a close look-around of the car before we left so as to identify the current scratches, etc. We did have about a 20 minute wait beyond our pick-up time, but this was because a few of their staff had called in sick on this day.
When I picked up my car, they told me to look out for damage that is golf ball sized or larger. When I dropped the vehicle off, it was a different story and they suddenly become rather unreasonable when inspecting the car. So now I have a claim against me in what is clearly a money grab, for damage that is no where close to the \golf ball\ damage, that took me about 15 minutes and the most awkward of angles to find. To make matters worse, the staff member we were dealing with refused to get a 2nd opinion from the several staff members at the location, probably because he was being dishonest. I highly recommend never using this rental agency. However, if you are forced into it by insurance or opportunity, please take very good photographs of the condition you get the vehicle in. Attached is a photo for good measure. Edit: Within an hour of posting my review, Enterprise has contacted me and provided me with an email address. I've sent all the requested information to that email and have heard nothing, not even a confirmation that they received an email. So to anyone reading this thinking it has been resolved, it hasn't.
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