Peterborough, Canada
426 George St N
N/A
+17057482951
I went in store to ask my question. Even brought the print with me. Context: wanted to inquire about getting a print in a shadowbox frame with a solid back like another print i have. Explained the print in a shadowbox was from somewhere else, but i have paintings in shadow boxes from Frame It For U and wanted to know if they could do it to a print or not. Fully aware this was probably not possible for them but we have used them before so I wanted to go to them first. Rude. Didn’t listen. Had to explain what I was looking for multiple times. Very unprofessional when talking to me. Dismissive. Said they do not do prints without a glass over them. Despite that not being a concern of mine since I want it to match the other print I have framed without a glass front. And he just outright refused to do business with me for that reason “i don’t do paper without glass front”. Was short with me. And dismissed doing business with me. As he has “never seen that type of frame before” even after me saying they have done that frame type before. And I had a photo of one of the things framed from there with the frame I wanted. And then he pulled said frame type off the wall behind him. What I wanted and them not offering it, is not even the problem. The problem was the way he spoke to me, and his inability to take the time to listen to what a paying a customer was asking. There was NO ONE else in the store and an hour and a half before they close! I went in knowing there was a very slim chance they could do what I was looking for. But I will not ever take a painting to get framed there again because of how terrible the service was.
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Did a wonderful job framing some art work for me.
Great place. Nice people
I wanted to post a review here about Frame It For You and how I appreciate what they do. Bob and Dale run a great business that I have had all my work framed out. He was even able to take a very old precious family tree from my past and mount it on a beautiful frame and setup. Bob has always been super easy to deal with and is always accommodating to our needs. Before Bob, we took a few items to competitors but once we found Bob, we keep going back. I read the review about lack of time that one person who never went into the store posted, however over the phone or in person (which I prefer) myself and any other customers I see in his store are all taken care of better than any chain store. I like the personal connection rather than big box stores. I would highly recommend them.
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