Peterborough, Canada
755 Erskine Ave
N/A
+1 7057402650
Kerbside pickupDeliveryIn-store shoppingSame-day delivery
Wheelchair-accessible car park
So, my family member goes here for medical equipment and such, however I don’t think we will be going here anytime soon again. My family member and I parked in an area where no signs saying you couldn’t park and this lady with brown hair in a bun and glasses was quite rude, and yelled at us tapping on a sign no where near where we were parked screaming “are you a customer?” We said yes but not picking anything up today, and she said “well then go and get out.” First of all, the car was not parked in front of their building as we were not going there and waiting to pick someone up from writing their drivers test. I feel that is not how you attract customers to come to your company by screaming at other people who are already your customers. This lady really should take up a class on how to properly present a good customer service experience and how to interact with people appropriately. Not yell at them for being in a parking spot no where close to the building. Will not be going back as this lady was quite rude.
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Recently needed to take my Mom there for a Cpap. Michelle helped us find the best one based on my Mom's breathing habits (nose or mouth or both). It was determined to be the full mask and Michelle made sure everything was fitting comfortably and explained all we needed to know going forward. As it was a rental, we had 3 months to decide if it was the one my Mom wanted. Once home, we were able to discuss changes in pressure (too hard or not enough) and Michelle could look at the reports directly from my Mom's machine. It was later determined that just a nose fitting was better and we switched to that as soon as an appointment was made. Again, wonderful customer service. Unfortunately, Michelle went to another location, but her replacement Danielle is just as great and knowledgeable as she was. After the 3 month trial period, we purchased the nose mask and, as first time buyers, the government's ADP (Assistive Devices Program) paid the majority of the cost, which is very helpful. I highly recommend Livingwell Medical Supplies. They are even able to continue to help while keeping to stringent practices so everyone is safe.
We are SO impressed by Living Well- especially during this pandemic! We ordered CPAP supplies through their website and they arrived to our doorstep within just a few hours. Their staff are very friendly and helpful. We had a slight glitch with the online ordering but when I called they were very quick to reply and fix it and even called back later to ensure everything was ok. We also noticed their pricing for CPAP masks was a lot better than another company we have used. Living Well is local, reasonable, and professional. They now have our business!
Very helpful and knowledgable staff with great products. Was able to get in and see a specialist almost immediately, and great time and care was taken on their behalf to ensure I was happy. While I've only had a single followup, I did get the feeling that I'd be made a priority should I look to them for additional answers. Very pleased with the service here.
Fantastic place for seniors. Helped find a special seat cover for her Walker. We looked all over for it, elsewhere. Thanks so much.
Deli
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