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Surplus Furniture & Mattress Warehouse

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Peterborough, Canada

surplusfurniture.com
Furniture store· Furniture accessories supplier· Furniture wholesaler· Appliance store· Furniture accessories· Home goods store· Mattress store

Surplus Furniture & Mattress Warehouse Reviews | Rating 3.8 out of 5 stars (5 reviews)

Surplus Furniture & Mattress Warehouse is located in Peterborough, Canada on 700 Clonsilla Ave. Surplus Furniture & Mattress Warehouse is rated 3.8 out of 5 in the category furniture store in Canada.

Address

700 Clonsilla Ave

Phone

+1 7058747501

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Angela Ferguson

Thank you so much to the amazing staff at Surplus furniture store for helping me get a new couch. Product quality is excellent! Service was extremely helpful & Honest. Prices are very affordable. Delivery guys where super friendly They put my couch together (cushions & all) and took the plastic/cardboard with them for there is no clean up for me. I honestly don't understand what the negative reviews are about.. I have nothing had to say about this company.

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Dannielle Dickinson

Twice we have gone to Leon's looking for something, and twice we have left disappointed. Both times, Barbie has swooped in & saved the day. The prices are great and the service matches. No one has ever been pushy (maybe they don't work on commission?) and they are always helpful. Today we were told 8-12 weeks for not in stock items at Leon's, and 2-3 weeks if they were in stock (in order to pull it from the warehouse). Our new beds are coming from Surplus this week instead, and we live out of town(something Leon's didn't know). The quality is good (we bought our couch there over a year ago and it still feels new). I will recommend this place to anyone who asks!

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Diane M

This was the worst customer service I have ever experienced in this city. They have a policy of no refunds (not mentioned at time of purchase) so when a couch would not fit through the doorway when they delivered, they refused to reimburse us. The furniture never entered our property. It was not special ordered. It was purchased, delivered, and returned the same day - no chance to incur so much as a “restocking fee”. There was absolutely no mention of this overly strict return policy at the time of purchase. After the return, the assistant manager argued with me (while the store manager looked on silently) that no salesperson would ever explain the details of the return policy unless someone asked about it. If they had a reasonable policy, it would, in fact, not be necessary. He used Covid as an excuse even though the couch was wrapped in plastic, was only handled by their people and never entered the home. His overall approach to any semblance of customer service was atrocious and he tried to tell me we wouldn’t be treated any better anywhere else which is a complete lie. Peterborough is better than this. They insisted they could only permit an in store credit so we were forced to find something under pressure among their very limited stock. It ended up costing more and was not what we wanted. They may have forced us into this purchase but they have also guaranteed that we will never set foot in that store again and we will make sure everyone we know is advised that he takes such pride in his poor customer service. The good reviews have to be fake because this guy took pride in telling me that he had no interest in treating us right.

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C B

Gives you their full attention when wanting your money. Tried to pay and the girl left us with someone in training to go to another customer. Should have stayed with the guy trying to learn because he stood around more waiting in her. We were the first at the counter and the last (4th) to leave putting us in a long line for pick up. 30 minutes that I won't get back. Then they didn't have our stuff ready. One guy working out back. No sense of urgency. Shop elsewhere!!!

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Heather Twinn

Not a good first time buyer experience. I bought a bed two weeks ago. Frame was missing parts. Plus the side rail on the bedframe was damaged. Manager ran off when he found out I wasn't happy and left his saleswoman to handle my issues. Saleswoman offered to replace the rail plus bring it to my home herself and gave me the missing pieces. Barbie was a great sales person but selling me a packaged product that was missing parts and damaged was very disappointing. I spent over 1700. So much run around plus add into it the 65 dollar delivery fee just to get what I paid for. I wont shop here ever again.

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