Peterborough, Canada
645 Lansdowne St W Unit 38
N/A
+1 7057432189
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
We have always had excellent service from The Source Peterborough! Tina and Eric have always gone above and beyond to help us with anything that we have needed. I would definitely recommend them!
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I bought a laptop online I called the call center they would not price match for 100 dollars less on 2000..exact same product but not fully stocked. I could understand if the competitor with the price decrease was sold out that the source wouldn't price match but they would not price match an item I could add to my cart and did end up buying. I called the Peterborough store and spoke with Tina the manager at the Lansdown location. She understood my stress and frustration and responded fantastically. She turned around the experience for me although I still went with the competitor as 100 is 100. I will still now consider the source for electronic devices and services thanks to Tina!
Bought a computer last winter. Did not work for me. Tried to return it a few times but the weather was bad and I live out in the country. The 30 days had passed and they would not return it. I had every intention to buy a new one the same day. I even called a few days before to make sure because the weather was so bad and they said it was fine. Got there and was refused. Will never set a foot back in the chain. Might just as well threw my money out the door. I had even gave it to my grandson and he did not like it either
A few days ago I was in the store asking about a phone and some other electronics. They didn’t have what I needed in stock that day, but both Eric and Kayla went above and beyond to do everything they could to assist me by providing alternatives and even reaching out to ensure they could get the other product in store. If you want more than just a sales associate, and someone who’s willing to truly help, this is where I would recommend!! Thank you guys so much :)
Great place to shop. Everyone was very useful
Wonderful people. I've been there 6 times in the last 2 weeks! New phone, then it wouldn't sound when I received a text, so 4 trips later with 2 different staff and the manager having a go at it, then a trip back in to return the box and plugin cord and get my brand new phone. Then I accidentally dropped the phone on the pavement while attempting to take a picture with my slippery gloves on. Back in again. Luckily I had purchased the insurance! I bought earbuds and will get setup with a screen protector when my third new phone arrives in 2-3 days, by courier. Overall it's been a great experience. Even though I spent hours there (they even gave me a chair to sit on), the entire staff are great with people who know only the minimal amount of technology!
source is by far the worst retailer I have ever dealt with! They will probably delete my post as they are absolutely horrible and unorganized. I have placed three orders online and the first two were cancelled within 24 hours as they claimed the the item I ordered was out of stock so as I waited a month and spoke with a online support agent to have her confirm the article in which there website said in stock was actually in stock she assured me that it was. So I once again place the order on Friday Feb 5th. To my surprise the order was cancelled so I assume hey right I’m gonna actually get the product. Well today I went on there website logged into my account and the order tracking says delivered but to a address in Toronto I live no where close to Toronto so I then called to Canada post and they confirmed the tracking number was delivered to a Toronto business. So I then contact support at the source. Where I am told a week later that the item is discontinued and I will be issued a refund. So they let the order sit for a week without contacting me as well I only am shopping here because I was given a gift card as normally I’d stay far away from shopping at radio shack. Needless to say my gift card has not been refunded and now I’m on hold for the last ten minutes to find out why. My advice is stay away from this place. I am now on the line with the rep and I’m being told they are two weeks behind issuing refunds like what is going on here, who runs this place absolutely so disappointed here. And before you delete my post source here’s my order number to back it all up 2773045. Oh and if u delete this the same post is going on your google review site can’t delete that one enjoy
This place has some of the best prices in Peterborough for about half the price then other places in town over all I'd recommend this place to anyone who is looking for good deals.
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