Petersfield, United Kingdom
14 Rams Walk
N/A
+44 1730235977
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
All staff are very friendly and helpful. They always go the extra mile to suit your needs and nothing is too much for them. Lovely and fantastic service. Definitely the best opticians!
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From my initial eye test to finally deciding which glasses to have, I made numerous visits to the store and the four members of staff I met were ALL cheerful, professional and genuinely enthusiastic to offer their best customer service. I phoned the branch a couple of times too (I didn't wait long to be answered) and I was impressed that as soon as I gave my name, the store representative had my order details to hand, without any dithering. All very efficient. Choosing glasses is a very personal thing which takes time, and I felt very well looked after at every step of the way.
Superb, friendly service. Didn't bother to try and sell me things I don't need or are unsuitable.
Very polite and helpful staff!
Very poor service. Wrong information given regarding eye test requirements, wrong contact lenses ordered and then failed in promise to reorder. I haven't seen the manager in store since Nov and they rarely answer the telephone - I rang 21 times on 9 Dec19 before they picked up. As I write this, the telephone has been ringing out for 5:02 without an answer!
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