Petoskey, United States
1371 U.S. 31 N
$$
+1 2313477390
N/A
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Assembly serviceRepair servicesService guarantee
As a business owner in the area, I used to spend thousands of dollars in this store annually and on occasion I'd spend over two thousand dollars in one trip. Over the past few years this has been changing. Service went way down and nobody seems to care anymore. In my last trip to this store I was confronted by a tiny little man with a big chip on his shoulder. I am not able to wear a mask and this was unexceptionable to him and he told me to get out of the store. This is a direct violation of the law and I was extremely angry. I've had issues in other stores but they followed the law and accommodated me by getting what I needed for me and bringing it out to me. This little man just had a huge fit and kicked me out and the other staff member in the area at the time was very rude as well with parting comments. Neither of these people were wearing their masks properly and it was absolutely ridiculous. I was there to purchase a unit that costs 1,800 and I would have bought extra chains and equipment to go with it. Now I'll never be a customer again. Congratulations Ace Hardware you lost multiple customers over this as I will no longer be bringing my employees in with me to get equipment either.
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Always a good experience. Almost too helpful after the remodeling, if that's possible.
This is the place with the helpful hardware folks! I was only in the store for about 15 minutes and mostly just browsing but probably had 10 different employees ask if I needed any help! I ended up overspending as usual because I end up finding cool stuff that I “need” but it’s easier to navigate than most hardware stores and the employees are friendly and helpful!
A bit more expensive than home depot for some items. Competitive pricing with other items. They have a different selection of items you can't fine elsewhere. Hardware section is superb. Customer service is excellent.
They actually can help you here. Shop local! Avoid the big box stores.
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Wheelchair-accessible car parkWheelchair-accessible entrance