Mooresville, United States
591 River Hwy Suite S
N/A
+17046605606
I am a huge fan of Philly Pretzel Factory! I have been buying the pretzels in the Philly Airport (F Terminal food court) for years now! I love a good (hot) soft pretzel, and this location always has them! The bottoms are never burnt, the insides are soft, the outsides are crispy, and the salt is perfect!!! The "Young Lady & Young Man" that works there is always a pleasure to deal with, and although they are not always there, I still will drive out of my way to have a few in the bag! (Great after 15miles of hiking in Lake Norman State Park!)
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We love this place. We go often on the way from statesville to my in laws house in Denver. Stopped today like we always do but a hand written sign on the door said closed and all the windows were lined with racks like they are closed permanently! I hope not where will I get my spicy sausage pretzel !
I was ecstatic to finally satisfy my craving for a real Philly pretzel. I'm a North Philly native and this is by far the most missed Philly indulgences. It was also awesome to speak with the owner, Ms. Brang. Y'all are appreciated !!
The store was very clean and well stocked. The staff was friendly staff and we talked for a while. The pretzels were very consistent with Philly pretzels and great. It wasn't very crowded so you can do a quick in and out. A taste of Philly in NC.
They had great hot soft pretzels. Loved them 100%. I can't wait to come back here and eat more.
A little taste of home just right around the corner. The is family run and they are exceptional people!!
Your product is delicious. Your customer service lacks tremendously and will cause us to never return to your establishment. You were rude and short when we walked in the door. We were greeted today with an empty "sorry" when we advised you that we had driven an hour to purchase your pretzels. You were only completing orders that were placed earlier in the week. No walk in orders. Who has ever heard of this in a pretzel store? We then drove to the Gastonia location, who indeed took a while for my order, but was sincerely apologetic and took care of us with much more excellence then you could remotely come close to. I work in the retail business and your actions today were completely unacceptable in any retail field. You lost money today with your short sightedness and lack of customer service skills.
They make great tasting pretzels. Love this place!
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