Phoenix, United States
1325 E Gibson Ln b
N/A
+1 6027492052
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
This has to be the WORST company for customer service, communication and keeping they're word on delivery date. Our Island delivery was rescheduled 3 times and was told to pay remaining balance 2 weeks prior to last delivery date. Then was rescheduled again and finally received a month later. They will charge the consumer 200 for any delivery reschedule. I find that to be very poor business. My husband and I will start listening to reviews from now on!
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I've had trouble getting any information from this company regarding my order. The office has been closed for weeks due to Covid-19. I understand the work at home order, make adjustments as most other businesses did.The V.M states they will be open on 04/30/2020. I've called several times and left voice mails starting in mid April. They returned my call one time in mid April only to say they would call me back and never did. I finally drove to the office today on 05/15/2020 to see if they were still in business. I found a gentleman sitting in a chair out front with 2 cell phones, told me he was in sales and the office would be open on Monday and come back. Not going back on Monday, I expect a call from this organization. Update your VM ( easy from anywhere), send an email to you customers, do something. This customer service experience is horrible. Not impressed 07-30-2020- Still no outdoor Kitchen from Kokomo. It turns out they started production without the signed line drawing with the addition of side burner. This was discussed in March 2020. I signed it on 03/09/2020. When they sent pictures prior to the install date of 08/01, I noticed the issue. They explained on 07-29-2020 the island was too short to have the grill , sink and side burner on the 7ft section. They could place it on the return section in the middle of the working space. I declined. Then they told me the island would need to be extended to 8ft to accommodate all 3 pieces and the roof would need to be extended 2 ft. They would call me back with a price for that revision. I asked for everything in writing, nothing in writing. I received a call from the salesperson on 07-30-2020 stating the could make it work on the 7 ft piece but it would be an additional 2800. This has been the worst experience, poorly managed, with no follow up or leadership. Still in the middle of this night mare.
The worst customer service I ever encountered. They sell a product they don't stand by. They don't care about their customers. Anyone interested in their products should read their Yelp reviews and their BBB complaints. I don't know who would give them 5 star reviews assode from friends and family.
We had our Kokomo outdoor kitchen delivered and installed today. J.T. And Matts crew did a wonderful job. They were so careful unloading it and when it came to the installation, it was impeccable. They worked for hours and did not leave until everything was perfect. They even cleaned and shined it! My wife and I were very, very pleased.
Love the whole grill and island set up. Went to the factory in Phoenix and was impressed. Price was competitive as well. Only one issue where a electrical outlet was not installed per instructions but customer service made it right. Recommend Highly.
Deli
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