Phoenix, United States
3131 E Camelback Rd Suite 105
N/A
+1 8665381000
Wheelchair-accessible entrance
My husband and I are quite disappointed with the quality of work JetClosing provides. We planned to close on our new home within a 30-day period and the closer we were assigned took her paid time off. We were reassigned to a “junior closer” (closer in training) who made mistakes on our closing documents that pushed our closing date back a week later than we had anticipated. When we finally got the “okay” to sign the closing documents, they did not have a notary available (supposedly, they have one included in their “closing package”) for signing that day. We asked if we could bring our own notary and if JetClosing could either reimburse us for our notary’s fee or just pay our notary. The JetClosing representative said that should be fine. Once at JetClosing, we were giving 15 minutes to read and sign all documents pertaining to closing on our home and there was not a representative available to answer questions or be sure that we understood the content of each document. Fortunately, we had read the rough draft of the documents a few weeks prior, so we were familiar with their content, but still not completely comfortable with rush-signing. We asked for a statement in writing that our notary would be paid by JetClosing. 1 month after closing, our notary still has not been paid after many calls and emails to remind JetClosing they must do so. It’s not been easy or convenient working with JetClosing. I would NOT recommend JetClosing to anyone I know.
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I have worked with Jet a few times now. They have been great! This year has presented a mountain of challenges for everyone in the industry. They are very adaptable and happy to help. It's obvious that they care!
Be careful when dealing with this company. They are incompetent and irresponsible. They found out our buyer had IRS liens over a month before closing and did not disclose this to either party during the entire home buying process. Only on the day of closing, when the lender was unable to give out the loan, did they notify us/the buyer that something was amiss. The entire fallout was a fiasco and we ended up having to cancel the sale, wasting over a month of everyone's time. We asked for an investigation, only to find out weeks later that they gave the buyer back his earnest money. After following up multiple times were we given a response and "apology" that JetClosing was "sorry that the seller felt they were not communicative". Too bad there's no 0 stars. EDIT: just have to address the blatant lies in their response. They did NOT disclose the liens to anybody in the transaction besides the lender, and this includes the buyer who actually had the liens. So many title companies out there, I implore whoever is reading this to go with someone more responsible.
I would avoid using Jet Closing whenever possible. My private personally identifiable information was leaked from them to a unrelated third party. So, I feel that Jet Closing does not take the security or privacy of the clients seriously based on this incident. It is my opinion that this company should not be trusted with personal information and I feel they do not have their customers best interests in heart. I know I will never willingly do business with this company again.
Absolute worst closing experience. 2 loans totaling 28,000 that were to be paid thru escrow still have not been paid 12 days later. Who knows if Homeowner policy was paid. If you can help it don’t deal with their incompetence
My job is developing my brokerage's relationship with title companies at a national level, and so far we have not found a more incredible title company than JetClosing. After learning on an intimate level about the business practices of hundreds of title companies across America, my appreciation for the transparency, automation, and reliability of JetClosing. Their model allows our realtors to spend less time managing the closing, and more time doing what they do best - working with clients who want to buy and sell homes. We're grateful for everything JetClosing has done to improve the experience of our agents!
What a great company backed by great people. Clayton was super helpful and the technology aspect is unlike any other title company I’ve worked with before. Great fees too!
JetClosing is the Best darned outfit for helping buyers and sellers close their real estate transactions on either side of the Mississippi River! I'm Phoenix real estate agent John Cunningham with eXp Realty. I'm picky about who I work with for title & escrow. They are NOT all the same. JetClosing is different because they communicate far more frequently and effectively during the closing process than any other competitor I have ever used. Their communication system is instant and sophisticated. As soon as a transaction is set up in their system actions are set up so that everyone who needs to be contacted during the escrow is contacted. Some of these emails have 2 people on them while others have a dozen people copied in. Knowing when to send out details and who to send them to makes everyone feel more at ease. Agents: You have NEVER eXperienced the escrow process like Jet will provide. Trust me. As an added bonus Jet will email your commission check ️ to you. No waiting on couriers or mail. Go JETclosing go!
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