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Phoenix Orthopaedic Consultants

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Phoenix, United States

phoenixortho.com
Orthopedic surgeonDoctor· Orthopedic surgeon· Doctor

Phoenix Orthopaedic Consultants Reviews | Rating 3.4 out of 5 stars (5 reviews)

Phoenix Orthopaedic Consultants is located in Phoenix, United States on 19636 N 27th Ave. Phoenix Orthopaedic Consultants is rated 3.4 out of 5 in the category orthopedic surgeondoctor in United States.

Address

19636 N 27th Ave

Phone

+1 6022988888

Amenities

Toilets

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Open hours

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Jacob Evans

It truly pains me to write this review and give this practice such a low rating. I have had nothing but positive interactions with Dr. Ripple, his MA, and the rest of the medical staff. However, their office management is simply horrendous. I spent an hour and a half on hold waiting to schedule a simple follow-up appointment to remove my cast and ask a few insurance related questions, as I am in the process of switching providers. When I FINALLY managed to get through to someone, I was told an MA would call me the following day to schedule an appointment and give me information on what insurance they accepted. The day came and went with no call, so I called again. I asked why I hadn't received a call, and the woman told me that she was working for an answering service, and could not help me with anything related to the critic. Apparently, they are in the middle of a merger, and won't be calling ANY of their patients back until next Monday. I asked if I could speak to an office manager at the practice, and she said that NOBODY was available, and the best she could do was pass on a message. Again, the doctors and medical staff have been wonderful, so it is a shame that the office itself is so poorly run. I am, quite literally, bankrupting myself to receive this treatment. As a result, I think it's perfectly reasonable to expect a modicum of professionalism and commitment to customer service from Phoenix Orthopaedic Consultants. Apparently, that bare minimum is not something they are willing to deliver to clients like me.

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Jeff M

Thank you Dr. Landsman. I'm so happy that you were my spine Dr. You have a awesome gift, to help so many people. I highly recommend you to any who has neck and back pain. Thank so much! The Dr. staff is number one and everybody knows what they're doing, very professional. Thank you again.

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Tamara Teague

I've spent many appts at both locatilocations with great staff and surgeons. My ins really messed up my chances of having my.original surgeon. I highly recommend this group. They are all great at what they do. Ty

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Krystin Swindle

Dr. Gendy was AMAZING! His bedside manner is genuine and he truly cares. I had my surgery in 2017 and recently just had the hardware removed. So happy I found him to perform my bunion surgery! From day one I have been in the best care with Dr. Gendy and his staff! Highly recommend this doctor! Thumbs up best there is!

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Lisa Gartner

I can't begin to describe how inefficient this office is! I went online to my insurance company to find a doctor to do surgery on my foot and was directed here. I made my appointment and everything went well, I had confidence in what the Dr told me and I scheduled my surgery. Mind you it was VERY difficult to schedule this and plan to be off work for several weeks.. I was scheduled for surgery 11/3/16, had scheduled this appointment many weeks prior and was called on 10/31/16 and informed my surgery was to be cancelled and there was nothing I could do about it. Apparently the doctor is not on my insurance plan. After several phone calls to my insurance company and the Dr office staff, I find out why he is not covered and OK I get it, but was then told that I could pay for the Dr fee out of pocket. I agreed to this and then was told I had to wait at least 2 more weeks for this surgery now. Well I could not be off work then. So bottom line is they could have called me in the several weeks leading up to my appointment and we could have taken care of this instead I find out 3 days before my surgery?!?! Fortunately I found a new better Dr, and I am more than please with the way I am being treated there.

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