Pinawa, Canada
32 Burrows Rd
N/A
+1 2047532535
We had a small group retreat here- the staff were excellent at meeting our needs- dealing with any issues that arose quickly and happily! They met our social distancing needs, and even better- they put up with our particularly energetic group of ladies with a smile and didn’t even blink when we set up a photo alley in their hallway. ;) ( a few staff even joined us for some fun photos! ) The building itself is exactly as one might expect a government building meant to house scientists from the sixties to be, but the friendly staff, excellent food, make up for the institutional architecture. It’s not a resort- but it is a retreat!! It is relaxing, and excellent value For the money- you can’t beat it! And the grounds and courtyard are beautiful! We had several special events planned- including rafting and a paint night- both of which were a ton of fun and run by a staff volunteer who had the energy of at least three people! At the rafting experience the young men who drive the tubes and rafts back and forth offered to carry our tubes for us ( taking pity on us I think! Lol) and the teamwork was evident when guides from another company also offered to help is out! The front desk staff helped whenever there was an issue without any delay. We will be back! Thank you Noah, Kevin, Mo and all the other staff who cleaned cooked drove taught and in general made our weekend amazing!
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We enjoyed our stay in our suite with full kitchen. Unfortunately the weather didn't co-operate, or we could have spent some time sitting among the lovely grounds. We had a little tour around town and visited the heritage sundial and the suspension bridge. The wifi was very good.
Great place, atmosphere, and view. Deer were regularly around, you can walk to good lakeside fishing. It's an older building that had been converted into a conference centre and hotel and the staff seem to be fixing it up as they go. It's not particularly fancy inside but you can see the improvements. It's still a work in progress. The staff was fantastic. If there's anything you need, ask them. WiFi was decent but didn't try steaming. Do the lazy River. There's a good grocer next door. Overall, it was comfortable and fun. We'll gladly go back.
We were there to rent equipment to raft down the river. The gentleman who took care of our reservation and equipment rental was very friendly knowledgable and helpful. He suggested we get another raft for our equipment. It made the trip so much nicer. Their tubes are very comfortable and durable as there are some shallow areas. The shuttle driver was super friendly and also helpful. We had such a wonderful day that we will be back and would rent from them in a heartbeat. Thank you.
This place is massive, and looks like a restructured old hospital or something, but it totally works for a big hotel conversion. The room we got could have used a fridge, but as we were checking out, the staff had about a dozen new fridges in the hallways. I presume they are just slowly updating as they have gained a lot of popularity the last few years because of the tube rentals.
The service was good. The rooms are a good price. Flexible staff willing to allow my party to use unused meeting rooms for meals whe the dining hall was unavailable. Some cosmetic updates needed as well as more housekeeping staff to keep up with messes from parties.
the customer service was absolutely phenomenal, they worked with us planning every aspect of our stay and even when last minute things came up they helped us resolve the issues, and worked hard to make sure we had everything we need. the Food was fantastic, super friendly staff, and even when we were planning are free time they helped us get the most out our stay and provided us with great fun group options. I will definitely be booking with them again next year.
We went to rent raft and tubes to Wilderness and I must say the people working there are so friendly and accommodating. The owner himself is so pleasant to talk with and understanding. We had so much fun tubing and rafting and we cant wait to go back!
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