Pine Beach, United States
200 Grant Ave
N/A
+1 7325736014
Repair services
Such a great company to do business with. They're honest, reliable, reasonable, and respect your property. I highly recommend them.
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Received a call to schedule AC maintenance yesterday. Called back today and the gentleman who answered could not help and said he would have someone call back shortly. Four hours Later Norma calls who couldn’t find me in her records. I said that’s funny because you called yesterday to schedule maintenance. She then found me but said I didn’t have a contract. I said I do have a contract which I paid in May. After some back and forth and Norma shuffling papers she found the contract. Norma then said to me “I hope you realize I won’t be able to fit you in until Sept 1. I said “I hope you realize there are only 21 days of summer left in September. Norma’s reply “people are still using their air conditioning.” I informed her I’m using it now and by September it will be almost time for furnace maintenance. I expressed my displeasure to Norma and she acted like she was doing me a favor by scheduling me by September. I asked to speak with the owner but she said he is not in. I said have him give me a call. I then received a call from Jennifer who never told me what her role is in the office is. She offered nothing except to schedule me a couple three weeks earlier. I said no thank you. Refund me the contract. Jennifer asked if I would schedule furnace maintenance. I said no thank you refund me and let’s call it a day. After purchasing an air conditioner and a furnace this is how you are treated. I will be writing a letter to the owner.
Very nice people, Bill,Jennifer and the whole team are such a great team!!
Excellent service. Chaz (technician), was very professional, knowledgeable, accommodating and pleasant. Hands down one of the best techs and Blue Ridge Heating and Cooling staff are always there to help! Would definitely recommend them to all!!
Very pleased with your serviceman Cecil. He was prompt, friendly and respectful of our home. He was very knowledgeable and able to answer all our questions and concerns. We thank him for keeping our 44 year old boiler running like new!
Deli
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