Amherst, United States
29 Cottage St B
N/A
+1 4135497400
Toilets
Wheelchair-accessible toilet
I have been a patient for many years and the care by Dr W and every staff member with whom I have interacted has been consistently excellent. It, simply put , has provided outstanding care and valuable caring interactions.
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My family has a significant history of skin cancer. Therefore, for the past twenty years I have had dermatology counseling regarding prevention and removing precancerous skin abnormalities. My appointment with Pioneer Valley was insufficient. I am disappointed in the quality of service provided by the staff. 1. My “skin check” appointment was cancelled/rescheduled four times by this office due Covid, one provider leaving the practice, the two other non-specified times . 2. Upon arriving to the office I was given a bill from 2016. The office staff were unable to provide any information about the bill at that time. They said there were multiple notes in the system regarding the bill, yet were unable to give me a print out regarding the notes. I paid the bill and received a receipt in the mail two weeks later describing the nature of the bill. 3. The provider took a quick history, then spent a few minutes looking over my skin for suspicious moles/skin abnormalities. The provider did not look in any of the areas where skin abnormalities hide (ears, scalp, pubic area). When I asked them to look closely at rough spots on my face, the provider burned/froze a spot on my temple without discussion. regarding what they were accomplishing. Unfortunately, there were multiple other places on my forehead and ears that would have benefited from treatment/discussion. The provider promptly left the room without any further discussion. There was no room for my questions regarding skin care or even post care for the area frozen. I truly hope that other patients have received better care from this practice.
Rude, judgmental doctor. Felt like a rushed appointment barely looked at my skin
This was the actual worst place I have ever been to for any sort of dermatology service. They were able to get me a quick appointment for mole removal, which was a plus. However, my appointment/procedure felt absolutely rushed. The person doing it seemed stressed and rushed, trying to get me in and out. There were multiple doctors coming in and out of the room - at one point I had to ask them to give me a moment because I didn’t know what was even going on. Then suddenly I’m getting ready to get my mole removed - I have anxiety in medical atmospheres, and it wasn’t until I started crying in the chair that the nurse and practitioner took my anxiety seriously. They sent me a bill for my procedures, and I have been trying to pay it for 2 days to no avail - either the line is busy, or today there was nobody available to go through the one minute process of paying the bill. Will not be coming here ever again.
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