Pisa, Italy
Piazzale Mario Cobianchi
N/A
+39 5048088
When I’m looking for a rental services, Someone recommended me this Renting company which is Liberty Rentals. When I go to their office to make a reservation everybody welcomed me with a smile on their faces..it’s a good start. After I made my reservation I’m happy with the result.. the service was excellent especially the one who drove for me during my entire trip. (Driver Max)
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The best car rental experience. Everything was so smooth, communication was done in perfect English. Hands on service, they really do extra mile to make your trip safe and enjoyable. So glad I didn't go for big companies.
Do not even think about. What ever you do, do not hire from here. It took over a month, numerous phone calls to get my deposit of 500 back. In addition I asked 2 different colleagues on 2 different days about the mileage and whether it is unlimited and they both said yes. After returning the car they did not inform me about any additional charges. The next day once I was back in the UK they took nearly an extra 100 from my card without telling me. When I chased this up they said I had a limit of 100km a day and I signed it. I was lied to. They wouldn't refund my money even after both colleagues said that there was no cap.
We arrived on the Easyjet flight we had informed the company we were on but the desk was empty, when I called the number I was told that we were listed as a 'No-Show' so the representative went home. How the 20.40hrs arrival was listed as a 19.00 arrival is anyones guess. The fact remains we had to wait until 23.15hrs before the rep returned. The car was battered, but drove OK. We returned on time, with a full tank of fuel, no additional damage, and yet 5 days later, I am still waiting for my 905.75 security deposit to be released. I was told at the time this would be unlocked and available within 24hrs. The longer this goes on the more concerned I am that this is going to be a scam, a nightmare and a legal battle. If you would prefer not to have these inconveniences, avoid their low cost, pay a little more and have peace of mind.
This is the greatest place ever!!! While my wife and I were visiting Italy we ran into a serious problem and couldn’t get a rental car. The rental staff at Liberty Rentals helped us in this time and secured our car for us saving our vacation. We would not have had the awesome experience of Europe without Luca and his service professionals. I highly recommend this company and will use them for future business when I’m in Pisa from now on.
Deli
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