Pasco, United States
4418 Northwest Commons Drive
N/A
+15095376160
Home warranty company assigned them to us to fix our dinosaur furnace that went out on Christmas Eve. They were very knowledgeable and gave various options within the limits of our home warranty that benefited us most. Even took the time to get our furnace working at half capacity until we could get a new one so we wouldn't freeze. They answered many questions about home warranty process and were very responsive and professional even when we ultimately decided for a cash out option. Would have been comfortable to use them for repair but home warranties can be restrictive and it worked better in our situation for a cash out.
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I have insurance that would of covered the cost of my a/c outside unit but they needed proof that the unit needed to be replaced from Platinum Heating & Air LLC but they said my outside unit was in a poor ventilated area so thats why is wasn't working. The outside units position hasn't changed since the late 70's and it has worked fine, it seems like they dont want to lose their contract with the insurance company so they just nickle and dime until they force you to just pay out of pocket instead of just telling the insurance it needs to be replaced.
They fixed my AC last summer; Super nice people.
They came and fixed our heater in a very timely manner. The team that showed up were very professional and courteous. I highly recommend this company for your HVAC needs!
These guys are amazing, I have used them multiple times. Once they replaced my entire HVAC system for a home I was selling and advocated on my behalf with my home warranty company. Did a great job and provided excellent customer service. The last time I called and left a voicemail on a Saturday afternoon after my AC went out at my new home and they had someone out to fix it by 12 on Sunday, even before the home warranty company had assigned a company to it. Everyone with this company is top notch and they have earned a customer for Life!!
Our heat pump in our new house started clicking all of a sudden, so we utilized our home warranty to have it repaired. I have to be honest - when I looked up who the insurance company was sending I was a little nervous because they didn't have nearly as many reviews as some other HVAC repair places in Tri Cities. I was very impressed with how quickly they had someone out that same day. The technician was super friendly and explained everything. Interestingly enough, the clicking was a result of a mistake one of the big-name HVAC companies made when working on our system earlier this year! It was an easy fix and our heat pump is working like it should. I'll definitely utilize Platinum Heating & Air again - thank you! :)
When my home warranty was slow and choosing a different solution than desired in regards to my AC (which died 4 times in the past year) , Platinum was able to step in and push back against what the warranty company was telling me. I get that the home warranty company is going to do whatever is most profitable for them, but they missed an option which would have benefitted all three parties - appliance upgrade program. Ultimately, Platinum saved me a couple thousand dollars on a whole system HVAC install. I feel like they fight for what's right and are willing to help every step of the way. I couldn't recommend a better company when it comes to residential HVAC.
I give Platinum Heating & Air an excellent rating. Called on a Monday to setup appointment and the earliest they could come out was Friday afternoon, I asked if there was any possibility they could come out sooner, they called back and came out same day. Tech was very knowledgeable and ordered the part the same day. They got the part in by Wednesday and installed it by noon Friday (Thursday was the 4th of July). We were so grateful we have a nice cool home now. Thank you for the great service.
Deli
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