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We bought our hot tub in January prior to lock down - we were met by John who gave us ample time to look around the displays of hot tubs on offer & answered our questions about running costs (had heard they were pricey to run but actually ours is very reasonable (it's a 3 person hot tub). We agreed a date in April & the team complied with all Government rules etc. It was safely installed with no fuss. Everything was explained but I videod it anyway just in case I wanted to refer back at a later date. We were told any problems to just call which I have done just a couple of times purely for advice. Nothing seems too much trouble so it's not a case \well we have your money good bye\ I feel confident that I can call & not worry I'm imposing etc. My wife uses the tub most days and never tires of it and each time she gets out she says how wonderful that was. The hot tubs are quality - I believe from America not the cheap imports available. You get what you pay for. They are very well insulated too which makes them cheaper to run. To conclude we are so glad we bought from Platinum Hot Tubs (Our neighbours recommended them as they have one too). We are so pleased we bought it and thoroughly recommend Platinum Hot Tubs.
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We have had our South Seas 853 DL DX Spa installed just over a week now, and have to say this is one of the best investments we have ever made! From the moment I spoke to Adam at Platinum Hot Tubs on the phone with an initial enquiry, and then visiting the show room and spending time talking to John, who was fantastic, no pushy sales tactics (in fact he suggested we look around before making a decision), but we knew exactly what we wanted so decided to place our order there and then. There was a delay in delivery and although we hoped it would arrive around October, it was finally installed by Rob and Paul on 20th January - definately worth the wait! We cannot recommend the whole team highly enough, so professional, friendly, knowledgeable and extremely helpful - always happy to answer any queries - no matter how small. I would definately advise anyone who plans to purchase a hot tub to talk to Platinum Hot Tubs!
Great friendly service and good after care and nothing never a problem always on hand to help and answer any questions,highly recommend,support your local company
Wonderful experience purchasing with platinum hot tubs, absolutely recommend. John was incredibly professional and easy to talk to about options, allowing us time to chose without feeling at all pressured to buy. We purchased an Artesian Elite Quail Ridge which is unbelievable!! The difference we’ve felt already after a only week is amazing. We had a few teething issues initially and the after care from John was superb. We reported an issue very late one evening and by 10am the following day Rob was found to fix the problem and had us back up and running. With such an expensive investment its fantastic to know you've bought from someone who’s after service is as top rate as his sales pitch. Thank you John Jo & Alex
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