Playa del Carmen, Mexico
calle 38 Nte Lote Mza 10, Local 20, Zazil-ha
N/A
+529848730940
While traveling to Playa del Carmen, our Yorkie got an ear infection. We were desperate to find a veterinarian who spoke English. My husband randomly called this business and they got us in within hours. We found out they also do pet grooming, so we made appointments for both of our Yorkies. We dropped them off, showed pictures of what we like their hair to look like, explained the ear infection symptoms, and left until they called us 2 1/2 hours later. When we came to get them, their hair looked amazing! The doctor told us it wasn't an infection because the swab was negative, but there was inflammation. She prescribed us medicated drops. She was an amazing, caring, very qualified veterinarian. The total cost for all of the services for both dogs was 42.00 US!
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I had a very good experience, they took my dog for a groom without appointment and did a great job for only 200 pesos. I highly recommended
Orthopedic specialist Dr. Isla is GREAT. I highly recommend this veterinarian. His consults are 100MX pesos more than most but he is competent, proficient and professional
Worst customer service I've experienced in Mexico, which should speak loudly. Made an appointment for grooming at 10am the following day, come at 10am, they have it down as a consultation. We get that clarified after 30 minutes and they tell me it will be an hour to an hour and a half before she is done. I come back after waiting an hour and a half in the area since going back to my house where I've got work and a life to manage, didnt seem most efficient. Then they tell me it will be another hour before shes done, at least. If they had been honest up front out it taking 3 hours, half a day, to groom a 1.35kg dog, I could had the information I needed to maintain the rest of my obligations and responsibilities schedule. Per the conversation I just had with the staff is it apparent that they do not care AT ALL about delivering these complications into anyone's life, all of which could have been avoided by them being professional, clear, forthcoming and honest. I haven't even seen the dog yet and she could come out gold plated looking like a centerfold and I would never come here again.
DO NOT GO! Groomer decided, against my instructions, to shave the entire coat of my Pomeranian/Husky which now put my dog at risk for a heatstroke, sunburn and overheating. Their response was that they can shave it shorter to make it look more presentable, because the shave they did was also poorly done. Very disappointed.
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