Plymouth, United Kingdom
73 Tamerton Foliot Rd
N/A
+441752777880
If there is any other provider that you could use, use them. These guys are beyond poor. For a communications company, they don't communicate - no responses to email, never called back by phone. They constantly order the wrong thing; so that the rest of BT just cancel the order and therefore nothing is progressed. When you chase up why nothing is happening or to find out what is going to be done, there is never any ownership of the problem or way forward. On their website, it says:- ‘Our reputation is built on integrity’, says Richard, ‘and the quality of advice we give, whether you’re a small start-up or a larger, complex multi-sited company. We combine the proactive support of a friendly, experienced local company, combined with the breadth of the BT portfolio. It’s the best of both worlds’. Well, from my experience, and the experience of all of the engineers that have called on my door to tell me that the wrong service has been requested, the above statement is laughable and as plausible as a non-plausible thing. You normally get, "Where did you place your order?", followed by, "Let me guess, those muppets/idiots/**** in Plymouth?" There are other providers. All I can do is recommend that you try those before these. If I where BT, I'd revoke their involvement with them. *** I'd also not give them one star, but Google is kinder than I am.
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If I could give no stars I would. Only interested in sale and absolutely NO customer service. Absolute disaster from start to finish. Avoid this company like the plague
I had a call from an Andrew at the Plymouth office who when I explained we had a lot of trouble with BT and had moved away from them told me that when my current provider messed things up I could move back to them!!! Somehow I don't think so. Very rude.
bt local business........what a joke .....trust me and DO NOT sign with these guys . They will Lie cheat and steal to get your business .....Stay well clear ......HAD TO GIVE 1 STAR BECAUSE I COULDN'T RATE ANY LOWER....
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