Plymouth, United Kingdom
Burrington Way
N/A
+44 1752692769
Wheelchair-accessible entrance
Refusal to provide the minimum legal requirement of a replacement for very faulty goods. Very poor quality product and shocked at the appalling customer services when (very politely) reporting the faults. After 15 e-mails and having provided photos with very clear evidence, CMOSTores.com has refused to replace the faulty goods. This included specific responses to queries regarding the type of paint applied - not only did we specifically check the specification with them prior to ordering but we specifically purchased the EXACT paint specification advised. We even noted that we had ordered three doors - all three delivered, treated, stored and fitted in the same way at the same time - yet two are faulty and one is fine. They have refused to refund or replace without confirmation that these EXTERNAL doors had overhead protection (like an external door is expected to fall apart within a month without overhead protection!? and in any case one of the damaged doors has been in dry storage) and without confirmation of the brand of paint (why on earth would we keep a record of the specification passed on to our decorator!? - Did they keep a record of the specification they gave us prior to order? - No.) The goods were part of a much larger order with matching products, some of which is already fitted, so the replacement costs are huge and we now have to progress legal proceedings via the courts. As you'll no doubt see with their response - they refuse to meet their minimum legal requirement to replace faulty products. For the sake of little more than a 100 these guys will put us through over 10k in costs. Do not buy anything from these guys if you don't want to risk getting products that are not fit for purpose with a warranty not worth the paper its written on.
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As a carpenter with over 30 years experience, the external doors supplied to my customer by CMO Stores are the worst quality I have ever seen. Not only that, CMO Stores has refused to refund or replace them.
Terrible company, they took my order and my money and then refused to deliver unless I paid them extra. I've now cancelled the order and am awaiting a refund.
Some of the worst customer service I have ever experienced! DO NOT USE THIS COMPANY EVER!
I will never do Business with this company again bad customer service and managers
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