Plymouth, United Kingdom
Suite 16, 1 Charles St
$$
+44 1752224430
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Went in to purchase a new smartphone for my partners birthday and although they wete busy they took my number and called us when they were ready for us to go back, covid 19 restrictions were 100 percent followed and staff were brilliant from greeting us to final sale.
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Recently purchased upgrade staff brilliant very helpful and knowledgeable used in the past and have no intention of going anywhere else
Best service I had in a long time. Only downside is the acoustics in the building with facemasks makes it hard to understand eachother sometimes.
Very good service. Hannah was very helpful.
Friendly and helpful staff who were able to assist really quickly.
I updated my contract. The assistant was more than helpful and I left with the contract I wanted, plus.
Went to discuss someone else's 02 contract (with them), mentioned another company was cheaper, and then essentially got a torrent of abuse telling me I was wrong and that "02 owned that company anyway" so he didn't care if we went with them as 02 "would have our money either way". Then he said that people who didn't like call centres were essentially racist (I never even mentioned call centres!). This sort of customer service is not acceptable and to be honest I'm pretty happy I'm not with 02 - and never will be if this is the standard they adhere to.
Went in to pay off my contract & get a SIM only deal. Samuel could not have been more helpful. I left with a new phone (which I wasn't expecting) for the same money I was looking to pay off my contract with. Helpful, friendly & knowledgeable, with the best network too. Glad I'm with 02. Thanks again
Deli
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