Plymouth, United Kingdom
162 Outland Rd
N/A
+44 1752766644
Toilets
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
The worst surgery ever!! Staff and doctors are not helpful at all!! They’re very arrogant and condescending!! The only good doctor that cared left two years ago, sadly. The general manager is the other only person that will try to help. I have consulted most of the doctors in that surgery, and I can’t say anything positive about them. I have great respect for the NHS, but that surgery doesn’t deserve any praise!
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Cant wish for a better practice . Everyone under lot of pressure . But always do the best for there patients . Me and my wife couldnt ask for more
My family have been with the surgery for over 10 years and we wouldn't go anywhere else. The staff and the doctors are super-helpful and empathetic. At times when a soon-enough appointment is not available and we are concerned, we always get a call from a doctor. During the COVID situation, a family-foreign-visitor who was stuck due to travel disruptions needed medical help and the surgery was so helpful and quick in giving them an appointment, carrying out tests, discussing results, and referring them to the hospital for further investigation - all of this out of understanding and care for someone who needed medical help and was not registered with the surgery! Overall, a very caring surgery.
The reception is either a miss or a hit and if it's a miss you are not going to be treated well. I'm 20 weeks pregnant and the woman on the phone almost made me cry after I was asked to call back - I did but this time, was told that I was taking too long on the phone and asked me to hand up basically. Awful.
I have been with this surgery for a good number of years now and hold all of the doctors here in the highest regard. I have always been seen promptly and the advice and treatment totally satisfactory.
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