Plymouth, United Kingdom
87-89 Exeter St
$$
+44 3339000047
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Amazing service from Jamie. Having been a Richer Sounds customer for many years, I was already accustomed to the high standards and knowledge the team provide in home cinema. Obviously Covid-19 and lockdown restrictions has affected the retail industry in a major way but from my experience with the Plymouth store, the quality in service never dropped. From conversations over the phone to the appointments in-store, Jamie was always polite, very knowledgeable and made my shopping experience and purchase very enjoyable. Thanks again Jamie, much appreciated
like
I understood that Richer Sounds had a reputation for good customer services however this was certainly not my experience. We bought a 500 LCD television from them in the sale and then when it was delivered stored it in a safe place until work on our house was finished. Upon unpacking and turning on the television that TV display was cracked. Richer Sounds customer service were frankly rude and implied that I had damaged the TV myself even though I sent them pictures which clearly showed the protective wrapping still on the TV. Moreover the record from their courier documented that the box was damaged upon receipt. We were not called back when it was promised that we would be and their team were exceptionally arrogant and smug. In future I will take my business to John Lewis!
Having seen my review Richer Sounds contacted me within hours. Must say their customer services are outstanding. I was listened to and the issue resolved via a firestick. Efficiently dealt with immediately. What a most welcome difference to so many companies. Cant thank you enough Tom. Brilliant service delivery was brilliant and communication regarding this better than any other company I have had dealings with.
Ordered online, and recieved an update email. Within 2 days had a call from my local store to say item was ready to collect. Called the store got through easily to arrange collection. The marketing and customer service is excellent and makes you feel like a valued customer. Haven't used Richer Sounds for a while, however from a customer point of view one of the best retail experiences!
Great shop. Friendly knowledgeable staff who are keen to answer any questions you have about the equipment you are looking at. Good prices and a 6 year warranty.
Deli
The best companies in the category 'Deli'