Plymouth, United Kingdom
64 New George St
N/A
+44 1752673333
Wheelchair-accessible entrance
Terrible service from Tui because of present situation nobody from Tui can help you over the phone even if you do get an answer, because I booked in store nobody can help you over the phone, you must wait until the store opens.???? Our holiday would have been and gone by then and so far only 5 days to go before we are due to go and no contact from tui at all, even though we know the holiday is not going ahead which is quite right give Covid 19 but no response from Tui is unforgivable. You will never get my custom again
like
Brilliant. Very helpful and knew there stuff. Nothing was too much
Perfect store and great holiday booked
Lovely service from Nikki today. Nice big smile with some help and good ideas.
After receiving an E-mail just 14 days before our holiday to Mexico telling us the pool was closed in our booked hotel. We were absoloutely gutted we'd either have to cancel or choose 1 of 3 other hotels which were not anything like we'd booked! Fearing we'd have to settle for cancelling our holiday we dealt with a lady called Michelle in the Plymouth city centre branch. Most wonderful travel agent I've ever dealt with. Not only did she end up getting us a better hotel after being told the day before we couldn't. She also gave us a massive reduction on the extra we had to pay. I was ready to take to social media and totally rubbish TUI for what had happened and take my custom elsewhere. However Michelle is a credit to your branch and if not for het our holiday dream would have been ruined. So we'd like to personally thank Michelle and if anyone reads this to know she is a credit to you. You should be proud to have her on your team.
Staff very friendly and helpful this is the 2nd time i have used them and would carry on using them
Good value holidays
Never book anywhere else so polite and friendly cant do enough for you holidays are amazing to highly recommend
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