Plymouth, United Kingdom
8 New George St
N/A
+44 1752253453
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
I took my father who is 98 years old into your Plymouth shop and the the person we saw called Peter was brilliant.......he did not rush my dad.......he let him tell his stories but most of all he listened and did all he could for him. A big Thank You to him and Vision Express. THANKS
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The 5* review is for Steve Fowler and not the business. Steve has been beyond exceptional since I moved over to vision express from specsavers. I have had several pairs of ray ban frames from vision express and in recent times there have been a few problems (at no fault of vision express I might add) and Steve has always been there willing to help. I will be requesting Steve in any future dealings I have with vision express and I believe he is a real asset to the Plymouth branch and business as a whole.
I was warmly welcomed the minute I stepped through the door by a gentleman at reception who walked me to the seating area and offered me a coffee. I really wish I had taken his name, considering I was the last appointment of a probably very long day he was exceptional. His customer service skills were fantastic - he was friendly and put me at ease instantly. I was then seen by Isobel who carried out my first examination and then finally helped me select 2 sets of glasses (1 pair exactly the same as she was wearing - she really sold them to me just by wearing them so stylishly). Again, Isobel was a pleasure to deal with and very helpful. My eye test was carried out by Ricky, who was a delight! I haven't been for an eye examination for a while and I certainly don't remember ever feeling so comfortable. Ricky was smiling the whole time, very informative and engaging, I honestly couldn't speak more highly of the whole team. Ricky also ensured that the discount I was entitled to was processed (as I had accidentally left the letter and voucher I had initially received at home). The team have made a loyal customer out of me and I will be recommending Vision Expess Plymouth to family and friends.
Great experience today,All staff polite, friendly, helpful and professional. Ricky, who did my eye test explained everything I asked in detail and made a fair recommendation of what I needed. On time, courteous and nice clear explanations, prescription nice and clear and typed out. A couple of the sunglass lens options shown on the shelf were not available on the day, but other than that, I will be returning. Thanks!
Recently had my eyes tested here. The staff were very helpful and friendly and I was able to get everything sorted quickly. Was not too pleased with the range of glasses for sale, as there were not many and they were rather expensive.
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