Point Edward, Canada
1498 Venetian Blvd
N/A
+15193364130
For sure adequate. Some upkeep needed, but was good enough for us! Indoor pool was nice, outdoor was fine. Sauna and hot tub were a nice perk. We'll try out the restaurant tonight because kids eat free ;) edit: restaurant was a bit slow, but burgers were tasty and the kids enjoyed the fries. Thanks for a great weekend!
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This was my first time here because the BW was full. First off this is a OLD property with two sections. I stayed in the tower side on top floor. First issue was people crowded at the door smoking so I had to walk through the smoke.... Then noticed at the elevator worn out carpet. Went in my room and noticed the curtons we're wore out with dry rotted holes..... The room was good size and somewhat clean but made me check for bugs.... None found thankfully. Got up early and NO HOT WATER... AND none till almost 10 so I was late for meetings. Doubtful I'd ever stay here again especially because of the price does not match... Kinda high for what ya get... But not many good choices in this town... Lots of rent by the hour looking motels...
I was extremely dissatisfied with this hotel. Don't be fooled by masked marketing promotions. Apparently if you reserve, "a tower suite", that means first floor lobby in front of the side entrance doors. It was especially shocking having spent hundreds of dollars for the stay. That wasn't the worst part either. It was supposed to be a fun family celebration for a family member's birthday. It was far from it. There were many disturbances outside of our room. There was a half-naked inebriated man banging on doors in the hallway. Children even witnessed this lewd display. The police eventually responded, there was no apology from management. Additionally, there were vagrants loitering in the hall and eventually sleeping there. Beer cans strewn about the lobby. I would rate the cleanliness of the room a 0/5 as well. Discarded on the carpet lay bobby pins, long hairs in the "clean" towels and dried insects in the window sill. Moreover, even having related this all to management in the morning nothing was done about it. For breakfast, we were charged over 40 CAD for a dried out, sub par buffet we thought was supposed to be included. Frustrated and wanting to flee we paid anyway as not to spend another moment in this poorly run hotel. SHOCKING! I wish I could relate the service was at least okay for our meals. Unfortunately, the servers were uppity and quick to rush us out. I would rate this stay a NEGATIVE STAR - if I could. Absolutely awful! I really expected more from HOLIDAY INN!!
Even the new rooms feel old and the pool is dirty. Staff was very kind but unfortunately the facilities are not up to standard compared to other Holiday Inn hotels
The picture of the Sarnia Holiday Inn shows a beautiful new building... but not so much. You can see from the pictures that its mostly 70's and the rooms were upgraded in the 90's. See the bathroom picture... But included breakfast - which was 6/10 - so okay, but the cost was 160. Also there was a fire alarm that went off - So every guest was outside in their vehicles to keep warm - winter, and the fire trucks were there when I arrived and I was in my vehicle for 105 minutes. So apparently it was a "boiler". Its not the hotels fault, and its not the customers fault. Did they do anything? NOTHING. Why not give out a drink/appetizer/breakfast voucher? Also, I'm a IHG (Holiday Inn Group) member - Platinum status. My room, as per the bathroom picture, was representative of the... bathroom picture. The 80"s called, they are missing their hotel room... I guess the new hotel spots were going to people higher than Platinum... Oh, Platinum is the highest... In conclusion, I will never stay at that Sarnia Holiday Inn again. I'm gold status on Westjet and Elite on Air Canada so I travel a lot. Can anyone comment on Hilton or Marriott programs?
When riding up to the hotel, it looks older and makes you wonder. But when you walk in, totally different story. We had a king jacuzzi room. It was huge and totally awesome. Older place but clean and roomy for the price. Deffinately recommend. Only part is breakfast is not included. Otherwise great!
Hotel is very clean and spacious! Loved our stay there. We got the extended stay queen.
Great Prices, Great Rooms, and Great Service. There is a bar on the first floor, which makes for an easy drink. There are also two pools (indoor/outdoor). The A/C in the rooms works great. Check-in and check-out was a breeze
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