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DFS Poole

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Poole, United Kingdom

dfs.co.uk
Sofa store· Furniture store

DFS Poole Reviews | Rating 3.9 out of 5 stars (7 reviews)

DFS Poole is located in Poole, United Kingdom on Unit 1 Broadstone Way. DFS Poole is rated 3.9 out of 5 in the category sofa store in United Kingdom.

Address

Unit 1 Broadstone Way

Price range

$$

Phone

+44 3339999777

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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JOHN MORGAN

The BEST and there's no two ways about it THANKS TO ALL

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Jacky G

Went for a look and bought the suite! Service second to none and I made changes with colour and added a piece a week later. Despite this it all arrived in four weeks as promised. Excellent delivery guys. Strongly recommended.

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Julie Froud

Went in to look for a new sofa 'I've never had a new one!' Anyway, came away gobsmacked... came across the most beautiful crushed velvet bed with a TV in the frame But the mattresses were absolutely disgusting! Had the most awful stains all over them! Ok, so they may of been old water stained stock... may have been BUT they didn't even have the decency to put a notice on them to explain the stains! Nothing! How i wish I had my phone on me at the time so I could of taken a photo to prove it! Gobsmacked.... disgusted!

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Annie Foster

Very busy..... Only went to pick something up and waited ages. Got item home and vital part was missing so have to go all the way back tomorrow.

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Julian C

Good selection, good customer service from Kevin...if visiting make sure you ask for him as great customer service. Next door store (Sofa workshop) made me think DFS was closed......outside facia of the building made it look shabby and tired.

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Andrew Pedrick

Bought exactly what we went in for at a great price. Treated well by salesman Dan and left very happy.

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Chris Tansey

I bought 2 new sofas in July 2018. They looked great. To be clear about the usage, I am a 13 stone man in my 50s that lives on his own. I have a very laid back teenage son with me 2 nights a week and friends round once a week on average. The sofas have a very easy life. However within a year they were knackered with huge dips in certain places and friends would comment about disappearing into the holes. To sit in certain places requires a cushion under one side of your body. DFS idea of customer service was to send someone round with foam and stuff some more under the seat. Predictably this wonder fix lasted about a month before compressing and they then offered to send a man with more foam. Covid lockdown meant he couldn't come. By the time that was over the warranty was nearly up. I reopened correspondence and requested a better solution than another restuffing that would last another month at best. No better solution was offered and as soon as the warranty period was up they stopped replying. Now I have to stuff the sofas with old clothes and duvets to get anything like a comfortable platform and place cushions in dips. Sofas look great but very uncomfortable. The design and quality are clearly appalling and customer service on a par with a very dodgy car salesman. Cowboys. I will never ever purchase from DFS again.

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