Poole, United Kingdom
Wessex Gate Retail Park, Broadstone Way
$$$
+44 3456009284
N/A
Really disappointed. First time my dog has been here, was greeted with misery. My dog was shaved, his breed doesn’t need shaving, he looks ridiculous. His tail has been cut like a Chihuahua! Clearly don’t know how to cut certain breeds. If you don’t want to work there, why work there? I’ve been to many previous groomers over the years I’ve had dogs and every single groomer has been really friendly with my dogs, here they just grab the lead and shuffle you on. No greeting to the dog at all, my dog pretty much bolted out the door to see me. Makes me wonder. Won’t ever be returning. The customer service was non existent, no clue on styling at all and my dog doesn’t even smell like he’s had a bath! 40! What a waste of money.
like
Kobi's first proper groom since we got him, he is 2.5yrs now. They were really kind and honest and listened to what we asked. We will be going again
Staff are very good and friendly.
Always a pleasure to visit the groom room. Master Jack always comes out happy.
We said again and again; “we have a large double coated dog. He is a puppy and he is from rescue therefore we are not sure if he ever had a bath. He can be snappy because he is not that used to people and unknown environments and he might need a muzzle”. We were assured that this is absolutely fine......after all they are experts and professionals and they know what they are doing, so the appointment was booked. I thought that my husband will need to be present at the beginning of the wash for the reasons above and that is the best if he comes as well. We drop our dog off and we were told, after explaining the matter AGAIN that all will be fine. We were called 5 min later, after dropping him off, to be told that they can’t wash him because he is not behaving and that he is panicking. They knew what to expect before the booking and we explain everything AGAIN when we dropped him off. We waisted our day completely. I wish we were told; “sorry, as we are not experts in dog behaviour nor we are experienced handling rescue dogs, unfortunately we can’t wash your dog”. That would be absolutely fine, I have no problem with that, we would look alternative options. However as we were told “ all is good, it will be fine, bring him in” that is not OK. The way they took him in; he was in the new and extremely small environment, I didn’t feel assured that it will be ok. Very unprofessional. He is our baby and all dogs/animals should be treated with the respect they deserve. Be very careful where you take and leave yours pets.
Friendly staff but unfortunately they were unable to groom my very feisty cat.
I am just about to book cookie in again he always comes back smelling lovely and coat shinning
Outstanding We needed to find a new groomer for our 2 year old cavelier and so were abit apprehensive on our first visit here..we needn't have worried at all.we were greeted by Gemma who took time to greet "chip"..she asked us lots of questions about how we would like chip groomed . The result was a very gorgeous looking boy ...Gemma had patiently detangled and trimmed his ears and we were so pleased with the overall look ..Thank you Gemma we will certainly be returning .
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