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Porcelanosa

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Ramsey, United States

porcelanosa-usa.com
Bathroom remodelerBathroom supply storeBuilding materials supplierCountertop storeKitchen remodelerKitchen supply storeTile contractorTile manufacturerTile store

Porcelanosa Reviews | Rating 4 out of 5 stars (8 reviews)

Porcelanosa is located in Ramsey, United States on 600 NJ-17 North. Porcelanosa is rated 4 out of 5 in the category bathroom remodelerbathroom supply storebuilding materials suppliercountertop storekitchen remodelerkitchen supply storetile contractortile manufacturertile store in United States. PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products. Quality, design and innovation.

Address

600 NJ-17 North

Phone

+12019951310

Open hours

...
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W

Wow Bill

Great Classy place with modern trends.. If your in the market to update your home.. you gotta ck em out!! Baths, Kitchens, Faucets of all kinds,, Tiles and Hardwood.. a little pricey but the quality is there.. staff is professional, courteous and very knowledgeable.. Highly Recommend you stop in and ck them out !!

R

Royce Fu

Our house was renovated with porcelanosa and things looked great until they broke and needed replacement. The customer service is terrible. I’ve been calling for 6 months now to try to order replacement parts. First few months I couldn’t get in touch with the guy responsible for parts. Fine maybe COVID. When I finally got in touch with the guy two months ago, he took my information and never responded. I followed up with text messages and emails coupes times and still nothing. Worse experience ever......

T

THGI

Very unfriendly staff at show room of Ramsey location.

T

theo dorou

No instructions for installations whatsoever, missing parts, lack of service and common sense.

N

Namaste

A "BIG" shoutout to Charles Driscoll for his excellent service. We need more people like him in this world!!! Porcelanosa, make sure to keep Charles in your Ramsey store forever - He exceeded in everything. Thank you Charles for all your help! )

D

Darek Hareza

Why are you open so late Hm you loosing a lot customers

L

L SH

I picked up some small orders a couple of times from the warehouse, and did have to wait more than 5-10 min. So far it was a very pleasant experience in interacting with the staff. Right now I am waiting for a response to part request on the shower door. Hopefully I don't have to change my opinion :)

L

L.J. Koster

The sales people are excellent but the operations end when you or your contractor comes to pick up the items is extremely poor. Long story short we ordered over 38,000 worth of materials. When the items were delivered to our job site we were missing boxes of backsplash (48.85 per square foot) and other items. Our contractor had to waste his time going back and then had to fight with the managers in the warehouse to prove that the items were not included in the delivery. Later on they found the extra boxes sitting on a pallet at the warehouse and fulfilled the rest of the delivery which we then had to pick up and drive to the job site 65 miles away. Don't even try and show up to the warehouse to pick up an order because you will be here until it's time to start taking Social security. Normal wait times are 45-80 minutes and they just don't care that you are sitting in the showroom waiting for materials that you paid for. The managers and front desk people at the Ramsey warehouse should all be retrained about how to properly treat customers - we just asked to speak to the supervisor and were told "this is not the place to air your grievances." Who says that to a customer? I will never recommend anyone that I know to Porcelanosa again because of the dismissive and rude behavior of their employees on the warehouse and pickup side. My word of advice is that everyone there should consider changing careers if not then Porcelanosa will continue to lose customers because of the poor attitudes and lack of any customer skills. I'm actually embarrassed that this is the way that a customer who spends annually over 250,000 in product is treated.

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