Port Charlotte, United States
1825 Tamiami Trail UNIT E6
N/A
+1 9417666133
We ordered a bedroom set which was supposed to be delivered between 2-4. At 3:45 very nice person Ann called and said delayed til 4:30. By almost 6:30 no delivery so had to call them since hadn't heard. The guy who answered (Ty) said he didn't like my husband's tone of voice, understandably frustrated but he was still polite and just asked if we were going to get delivery that night. Then he said he was cancelling our order! What a way to do business. And we waited over 5 hours. So now off to Venice to do business with other furniture rental place. Meanwhile trying to get credit to my credit card they charged and after 2 weeks and 4 calls, still no credit shown. I feel like i'm getting the runaround from Ty. He promises but doesn't' deliver. Too many excuses. I've never had such an experience as this one. I finally had to call the manager several times who said they didn't know how to credit my Discover account (really?!) and could i stop by and pick up the cash refund. I did stop by in several days and they said the account had been credited but i did not receive a call to that effect so wasted my time and effort to come into store when i didn't' need to.Not very good customer service at all.
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Ann is great and always responsive and quick to help. Unfortunately the manufacturer the store uses is not very quick on delivery it can take up to 3 weeks. Other than that, great staff, friendly, and helpful.
Ann she was great an she got us in there with great couches an I loved her she really good I would recommend to go to her
I want to say after a small issue Dan really took care of me. He was totally awesome. It has been a pleasure dealing with him.
I have been dealing with Buddy's for several years and have been through all the new managers and have to say that Ty the new manager is so AWSOME and is always helpful with any problems that have come up. KUDOS to all the staff at Buddy's.
Came in to Buddy's tonight around 5:40 looking for a 32"" TV. I also purchased a 55" TV as well. Signed all of the paperwork and paid my down payment. We were told we could leave with only the 32" TV. Anyone would be confused at this point so we asked why?...... Tyrone Simpson the "General Manager" comes in with an attitude and says in a rude manner that he is doing us a favor by letting us have one TV but not the other. I ask about them pro rating what we just paid since we aren't getting the TV for a few days and we were told no. Obviously we are confused and a little upset at this point.Tyrone decides because he doesn't like our " Character" he is going to terminate my contract and refund my money even though I kept telling him that is not what I want. Obviously Tyrone needs to learn about discrimination and civil rights. Will be looking into more action.
I have now purchased a third set from this company here in port charlotte all I can say is they are just amazing great group of people Jared is always very attentive along side his manager Dan the two of them actually Accommodated-me and delivered my furnishings the same day with no questions asked just yes sure we will Ann is very sweet and has some highly saught after customers service skills Buddy’s corporation is very lucky to have these three employees on the payroll I will be spending more money at this store with these people in the very near future Thank you Brittany
We needed to rent a fridge while the parts to repair ours were ordered. The personnel here made the rental of a temporary fridge such a pleasant experience from inception to conclusion! Very professional and prompt! Thank you again!
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