Port Coquitlam, Canada
1141 Riverwood Gate
N/A
+1 7782858535
To any of you who are considering to send your kids in Brightstart, be very careful how much money they may take from you during this special pandemic time, and pray for your kids not being sick of COVID! Here is why: My daughter had stayed in the daycare from July 2020 until mid October when suddenly we were called by Fraser Health and notified that my daughter was in contact with a positive COVID-19 teacher from the daycare. Then we were forced to stay at home for quarantine for 2 weeks, not able to send her in, but continued paying for full month tuition with no discount. After the breakout, all teachers are still not wearing masks while taking care of our kids. Due to this breakout that the daycare should be responsible for, and no extra precautions the daycare had taken afterwards, we made very hard decision to withdraw my daughter. We weren't able to give the daycare withdrawal notice a full month ahead because no one would expect this breakout to happen. However, we are now asked to pay for another full month tuition for November even though we have stopped sending my daughter since Oct 13. A full month notification is stated in the agreement, I am well aware. But who can predict the daycare will let a COVID-positive teacher be in close contact with our kids?! We emailed the daycare and went to the office. The staff who spoke to us was nice and polite. However I am stunned how little support Brightstart would give to parents and families during this stressful time. They have been robbing us just to protect their own profitability. Again, no support, no extra precautions under COVID. BE CAREFUL!! -Jamie
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The preschool program is really great. My son loved Ms. Dina and Ms. Maureen.
nice building and okay staff
The team at the Riverwood gate location is fabulous. Knowing that my little one was so comfortable and that she looks forward to going made my transition back to work much easier for both of us. Not to mention being able to see her via Webcam whenever I want. I am excited and looking forward to my 2nd little one starting once my maternity leave ends. It's so great that both my girls will be at the same daycare and will be able to see each other if they need to. Lisa
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