Port Talbot, United Kingdom
Unit 7 Mardon Park
N/A
+441639898888
Always great quality at reasonable prices great customer service. Only bad thing is the lucky dip I got some really hideous spats
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I had numerous issues with FedEx, originally refusing to deliver my order then asking for more details and then returning to tatami. I contacted customer service as soonsas they refused to deliver the and spoke to Donna to was very polite and she tried to arrange with fedex to get my order delivered however they had already sent it back to tatami. Donna very quickly arranged for a replacement sent out. Again I had more issues with FedEx to which I gave up trying to talk sense to them instead got back in touch with Donna as FedEx kept asking for the same details over and over again. Donna was very lovely and compleltly excelled customer service levels by dealing with FedEx in fast turnaround and was in continuous communication so I knew what was happening at all times. I got my order and I am thrilled with the quality of the gear. I would of given my experience a 1 star initially but after the superb way Donna has dealt with this and the commitment from tatami this was an easy 5. Recommend changing your courier but other than things out of tatami's control I am very impressed and will be ordering again soon. Keep looking after your customers like this and we will look after you.
Very helpful customer service team(Donna). Moreover, great Gis that won't go shrinking on you.
Quality products and Donna's customer service skills are top notch.
You want quality martial arts gear. These boys will look after you
I had a reaaonably good time with there customer service team at the start I felt like I was being avoided but at the end they apologized and then gave me a replacement GI for the one I tore
Super fast delivery, professional and polite service and most importantly great products.
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