Portsmouth, United Kingdom
442 Copnor Rd, Hilsea
N/A
+442392651400
I am still a member now.. management are rude and look down on everyone.. I got moaned at for using a studio on my own, with nobody else in the room, which I've done since I joined over a year ago. Now saying the sound system might get broken. It never get broke in the hundreds of times I've used it. Some reason they think they are better than everyone else.. aint worth 40 a month when all they do is moan.
like
The Gym is nice, good ambient and lots of space. there is lots of Fitness Equipment such treadmills and so on. You also can Swim or play Squash. It all depends of your use actually , the prices are around 39 quid per month on 12 months contract and if you need to cancel you need to give them 3 months notice what is not so good. about the equipment they are new and well maintained I just do not give them 5 stars because I thinks they could provide more Equipment Variety instead of those treadmills that no one uses. But is a good place to workout . Plenty of shower area and toilet space. the pool is good and not too busy.
Does the job. I'm now sure if it's classed as a premium private health club, more like leisure centre, however there is a good amount of equipment with lots of space. I mainly use the pool which is good. The only thing I would moan about is the standard of the changing rooms. Very dated and cold and not what I'd expect for a private health club, if that's what it's meant to be marketed as.
Been a member here for nearly 2 years now. The service is alright but nothing special and so wanted to cancel in December due to not really using the facilities. I initially sent in an email in December to cancel but I was told that this wasn’t acceptable and that you had to write a letter or come down in person which is fair enough. I then wrote in a letter to give my 3 months notice. In March I realised that I hadn’t had a response and so I went into the club to discuss. I was told that my cancellation hadn’t been received and that I would have to wait a further 3 months to cancel. I was not happy with this and after explaining this with the sales team it was agreed I could cancel my membership with one months notice. No more payments came out my bank after this however in June they started up again. When I went into the club to discuss this I was told that I couldn’t speak to a manger because they were never in and that due to COVID I had to pay a further 3 months notice. I was told all I could do was email the club manager which I have done but still haven’t had a response at all. Now they are still taking my money and even had the cheek to threaten me with sending debt collectors to my address when I cancelled my DD. At this point i have now been trying to cancel my membership since December and they are now just ignoring any attempt to contact but are still happily taking my money. Absolutely disgusting customer service and avoid at all costs. Complete daylight robbery.
I've been a member since it opened but not been back since beginning of March. So had a tour round to see how covid safe they were as feel ready to go back, was very impressed and hoping to start back soon \u200d️
Giving one star as zero stars not possible. Rude, unhelpful management. Unhygienic and outright dirty facilities. I was a member for six years and over this time saw little to no improvement in either the staff or facilities. Continuously broken equipment and out of order spa area. Avoid at all costs.
Been using the gym for some time now , the staff are always polite & the Costa coffee is a great place to meet & catch up with friends , great location , the reviews from other people are reflective of the spa some times , as it does need a refresh , but when it works it’s good.
We attended an evening function here, a 30th birthday party. The bar was small but adequate and reasonably well stocked. The food and music was provided by outside agents so not relevant to this review. Unable to comment on the centre facilities as we didn't use any of them, the swimming pool looked good though. I was particularly disappointed that a member of the centre staff seemed to be abusing the nearest disabled parking bay, especially so as I arrived with a wheelchair user!!!
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