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Potomac Tile & Carpet

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Frederick, United States

potomactileandcarpet.com
Carpet storeProfessional services· Carpet store· Professional services

Potomac Tile & Carpet Reviews | Rating 4.1 out of 5 stars (5 reviews)

Potomac Tile & Carpet is located in Frederick, United States on 918 N East St. Potomac Tile & Carpet is rated 4.1 out of 5 in the category carpet storeprofessional services in United States.

Address

918 N East St

Phone

+1 3016940288

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Service guarantee

Open hours

...
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Steven Shapiro

Place has decent selection of flooring and carpeting etc. but the sales staff & floor room service is a bad joke. When asking about the availability of a certain tile the salesman said he wouldn’t even attempt to contact his factory rep. He said a sample board was on loan to a contractor and he would call me when it came in. I said I lived 20 miles away and to please send a text photo of it but he said he couldn’t as he only had a personal cell phone and wouldn’t use it. Really??! This is 2021 and it’s how business is done. The two owners are always on local cable TV advertisements professing how great and helpful they are. Anyone that would run a showroom like this isn’t worth even talking too let alone doing business with or being a customer.

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Donna Hunzeker

Thank you for the wonderful service on my new carpet! I was on a time crunch and you delivered in plenty of time and a great product! Thank you Bob!

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Susan Melton

I really wouldn’t know if their service is good or not. Not one person ever came out to see if we needed help in 20 minutes.

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Nick Anderson

Before the Thanksgiving holiday, we contracted Potomac Tile & Carpet to install some carpet. We've used them before and have been very happy with their work. We had extended family coming in from out of state to stay with us, but we had plenty of time to get the carpet down before they arrived - or so we thought. We ordered the carpet and scheduled the install. When the carpet arrived, it was not the carpet we ordered and so we had to wait another week for the right carpet to show up from the factory. This was ok as we still had some time before the holiday. On the second order, the factory again sent the wrong carpet. This was a problem because we had scheduled a furniture delivery and also really needed the space for our visiting family. One of the owners, Wayne, took personal responsibility for the situation and spoke frequently to the factory, providing us with updates as he got them. Ultimately, the carpet we wanted was not going to make it in time for Thanksgiving, so Wayne had his people come out and install carpet, at his cost, in the room as a temporary solution to the problem. Several weeks later, the right carpet arrived and was installed in our home and it looks great. Customer service is easy when things go exactly as planned, but much more challenging when they don't. Because of the way they stepped up to find a solution for us, Potomac Tile & Carpet will always have our business.

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Cora Harvey

We had new carpets installed and a new kitchen floor installed very professionally done. Everyone was extremely nice and wanted to please us which they did with a great job, my husband is a perfectionist and thinks the guys were the best. All we have to say is that it was perfection!

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