Dubuque, United States
200 Main St
N/A
+1 5635885570
Toilets
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
Took the marketing department from our company for a team outing to help relax and revive for work. It was a wonderful experience! There were three of us and we each did the Spa Day Retreat package. All of the staff were very friendly and did an excellent job! They had enough staff to make sure all of us were starting and ending our packages at the same time. Very relaxing atmosphere. We will be going back and we definitely recommend to others!
like
Relaxing atmosphere, knowledgeable and attentive staff. A great experience all around.
Never felt so relaxed. Very calming atmosphere. Highly recommend
I’ve been going here for 10 years. Place is always clean always relaxing. The staff are always friendly and helpful. Highly suggest going to see for yourself as there are some serious bridezilla Karen’s in these reviews
Update: I want to update my review as the Spa/Hotel manager called me back today and listened to our whole experience and was very apologetic and accommodating to making things right with us. We are very easy going people and understand that in this industry things happen, however not even getting an apology was tough for us to handle and just letting it go was hard so we are VERY thankful for the return phone call and how everything was handled. Very much appreciated. A friend and I went for a massage/facial package and my friend was forgot about and waited a significant amount of time before having to ask why she hasn't gone called for her massage yet. The receptionist said she would go see what the massage therapist was up to. The massage therapist never apologized and was also wearing her smart watch which buzzed with messages that she checked. The package stated that the facials were 60 minutes and we both got shorted on those. I had already paid before I was told this, and I tried calling multiple times to talk to someone about this situation but have had no answer each time and no return call from the voice-mail I left. Pretty unprofessional for the amount of money spent.
Deli
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