Potters Bar, United Kingdom
Knuway House, Cranborne Rd
N/A
+44 1707662408
It was very easy to work with them, Project completed on time and we are very happy with work quality
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Update: The arbitrators found that they had breached the RECC code, and ordered them to repay the deposit. They still refused. AVOID THESE LIKE THE PLAGUE. Terrible communication, no site survey or consideration of features, gradient or soil conditions. Plans for ground source loops they drew went through 70-foot tall 100-year old trees and dry stone walls (that showed on the maps we sent them and their own design document - see photo). When we pointed this out then sent another design that went through trees and walls (see photo), then refused to do any other designs. Showed pipes that can't bend turning sharply. Made them enter wrong places on buildings. Made no allowance for gradient or soil type. Wouldn't answer questions, didn't return phone calls. Lied to us about RHI deadline to create time pressure. Defensive and aggressive emails when we raised concerns about their lack of communication or plans that were not viable (eg \Tomas is not a magician...he was not to know that there are trees and ancient walls that need to be excluded\ when a) we had sent plans that marked all the trees and b) he had walked around the field and supposedly done a site survey). Quote excluded all ground works and most of the 47/metre piping, so they tried to raise the price by 25k, even though our builders would have to do all the work. Refused to refund 7350 deposit even though nothing they had done was fit for purpose. Currently in hands of RECC/Trading Standards. Happy to provide details to anyone interested. Now watch them come and deny the problems as they have on all other negative reviews.
Excellent service. Better planet installed a 28kW ground source heat pump supplying two houses which meets the non domestic RHI requirements. All the work was completed to a high standard with advice and guidance offered at each stage from planning to achieving the RHI accreditation. Even with the existing sets of radiators, using the heat pump results in two warm houses, exceeding our initial expectations. Thank you very much.
We looked at 4 companies before selecting Better Planet and the NIBE system. Tomas and Stephanie Larsson are responsive, intelligent and honest, as was their entire workforce. The installation was very professionally handled and their responsiveness to questions and training is quick and effective. Because nothing is perfect I would have chosen to give them 4.5 rather than 5 but that's not to do with the firm, rather that we hadn't anticipated how much plant is involved and it's taken a bit of time to readjust our utility room. Having said that we are delighted to have adopted this system and would recommend Better Planet unreservedly. I say this advisedly, having had some very odd quotes from other companies....
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