Poway, United States
12538 Poway Rd
N/A
We had a great experience. We worked with Norm in deciding which 5th wheel to buy. At one point I decided not to proceed because of difficulty finding a new diesel truck. I then returned after finding a different brand of truck that filled our needs. Norm was very understanding and no pressure at all. After deciding we worked with Lou Galvin to review and sign the purchase documents. Lou sent me a day in advance of our appointment info I could review regarding various service contracts we might buy. Lou was great. He did an excellent job reviewing the contracts and all without any pressure. Finally on the day of taking possession of our RV, AP showed us through the RV and patiently answered our many questions. I’m sure it took much longer than they, or we, could have imagined. Again, AP did an excellent job of answering our questions and and showing us all the improvements since we purchased our earlier RV. Thanks Norm and your employees.
like
I went in and Lou helped us out. Showed me what I asked and never got pushy. Made it very easy and comfortable. Couldn’t be happier with our value on trade in and our new upgraded RV! No hidden charges, made the deal and that's what was. Very pleased to do business with Norm’s RV.
We just purchased a new 2020 Northwoods Arctic Fox 25Y travel trailer from Norms RV and it was a very pleasant no pressure experience. We were treated very well and feel that we received a good deal on a quality product. Everyone from Norm, Lou in finance and the service department were very friendly, courteous and knowledgeable. I really appreciated the no pressure attitude when dealing with Lou. A.P in service did an outstanding job in explaining the features and operation of our new trailer and Todd was very helpful in helping us pick out a few free additional accessories included with our deal. And on another note, I was very impressed with the cleanliness of the sales office and the service department, including the service department restroom. Even though we are all experiencing the affects of this current pandemic, I felt very safe interacting with the entire staff at Norms RV and highly recommend you pay them a visit if your in the market for an RV.
I had a great experience here. The reason I chose Norm’s was because I called around to multiple RV dealers in the area and he spent the most time explaining to me everything I wanted to know. The reat of them just wanted me to come in. I felt taken care of here. Lou also took great care of me when deciding on warranty and other coverages. Very happy I went to Norm’s.
good
Buying ab RV from Norm’s RV was easy and painless! I enjoyed working with Lou Galvin, he helped us out immensely! We did most of the paperwork over the phone and on the internet which save us a lot of time. The service department staff are also friendly and very helpful. Keep it up and thank y’all A.T. and Kathryn Kilani
My wife and I began our search for our first trailer 3 weeks prior: With two young daughters we were looking for a full size trailer that was compact enough to easily tow with our current vehicles and would accommodate a family of four. We had visited several RV and trailer sales centers in the area and Norm's was the second place we visited, and we found two trailers on site that fit the bill but were encouraged to look around and be sure - Norm said he'd rather see us in the right trailer for us and we have a positive experience than just make a sale. The way we were handled by Norm and Lou was great customer service; many years of experience and advice and you could tell when talking with them they we passionate about RV'ing and getting families enjoying the outdoors in a trailer that fit they're needs and desires - they spent a good deal of time with us, and no pressure. A superior buying experience to all the other places we visited. -C. Griffin
Outstanding customer service, eduction, support and all around great team. Norm, Lou and Jose have been quick to respond to questions, patient with me as I learned about camper trailers, fair and honest and I couldn’t be happier. Our family talked about buying a trailer for many years and just never felt comfortable...until we met this team. I highly recommend connecting with them if you’re in the market or even thinking it over. Thank you Norm’s RV!
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