Prattville, United States
703 McQueen Smith Rd S
N/A
+1 3343584200
Toilets
Wheelchair-accessible toilet
Twice I showed up for an appointment only to find my appointments were cancelled and didn't know it.
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I went in to pick up equipment at Jackson Hospital in Montgomery. It took several months to get the results but I got a bill for 250. I later found out the doctor billed separately from the office, didn't require a referral and my insurance won't pay the bill. Not to mention BCBS he was suspended from their network at the time of service. I am running in circles trying to get this resolved and now have a collection agency contacting me for a doctor I never saw nor spoke to, who provided horrible service. I feel like he didn’t care about me as a patient but expects to be paid. I feel really taken advantage of. Horrible experience that will affect my credit if it doesn't get resolved or I don't pay it myself.
Similar experience. Nearly impossible to get apt, left message every day waiting for response after waiting a week due to greeting. Ironically the voicemail greeting said, \please do not leave multiple messages\. I'm guessing people do it a lot since they don't return calls. Finally called his nurse line who did return call. During appt, Dr Franco literally got up and walked out while I was talking to see nurse after he told me to \tell him what is going on\. Gives me the impression he wasn't listening. Completed study and still no results. Guess I'll call and leave a message to not be returned.
My experience with this office in Prattville was great Dr Franco and the staff go the extra mile.
Went to first appointment, opted to do in-home sleep study, turned in equipment two days later. Month later, no phone call, no bill, no results. Called to do such, ran into a 5th grade education, only accomplished being able to go in and pay for it. Still no results.
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